Went to store, ordered a mattress, salesman upped the price at register by $100, says he quoted us on Queen, not King..price was still reasonable so I wrote a check for full amount, was to pick up mattress the following week when it was in stock.
Researched The Dump and the mattress manufacturer, Dormia on the net...too many negative comments, decided I didn't want to go through with this order, called the Dump's toll-free # very next day, Sunday. Was told we would receive our refund check in 7 -10 business days. Day 8, no check, called cust svc, they say the check was processed, give it the full 10 days. Day 10, no check, call cust svc, they tell me I have to speak to the store that I made the purchase, their business office would assist, spoke to business office same day, they said wait another day for check then call us back so we can call corporate for you. 2 days later, no check. Called cust svc again, they are corporate, they tell me check processed on 12/5, call business office in PA. No one will tell me if business office in PA has my check, or mailed my check or will hand me a check. Because they are only open 3 days a week, I now have to wait to the end of the week to even speak to the business office. I doubt they are going to have any more info. Many many complaints through the PA Better Business Bureau and the Houston TX BBB about this co. The largest # of complaints: refunds. I want the store to make me whole ASAP. I expect I am going to have to cause a ruckus at the store if I don't get satisfaction. This is absolutely ridiculous. Just because they are a national company with multiple locations DOES NOT mean they use good business practices.

The dining set which I was going to purchase was on the floor. Another couple also were looking at the set. The salesman said they only had 2 sets on hand so I told him I would like to purchase it right then. He wrote up the order and told me it was in the warehouse. Then I picked out a coffee table and 2 end tables and purchased them as well.
The salesman did some computer searches and said the tables were also on hand in the warehouse.
He took us up to the front of the store and turned us over to the clerk who wrote up the final order.
The delivery was set for the following week on a weekday .
The store is only open Friday, Saturday and Sunday but the delivery was scheduled for mid week .. I was told I would receive a call confirming the delivery date.
The charge for the purchases appeared on my Visa account the Monday following the day I ordered.
When I had not received a confirmation call I thought I had better call them to be sure of the delivery being set up
I couldn't get anyone in the store since it was a week day and finally after searching on the web I found a customer service phone number.. I called and spoke to a person in another state. This person told me my furniture was on Back Order! When I said I was told it was in stock she said she didn't know anything about what the people in the store told customers. When I asked when it would be in stock she said they may not get more of that particular item at all but that she would have no idea when it would be there if they did get more. I told her to credit my account which she said she didn't have the authority to do but that she would email the store informing them of my complaints.
They had charged my account without even having the furniture and not only that the sales person assured me they had all of the pieces in the warehouse!
It took several days and several attempts to contact the people in the store where I purchased the furniture to get to talk to someone and then they told me I would have to talk to a manager ... there was no manager available... bottom line the only way I could get my money back was through my Visa. Thank heavens the Visa people removed the charge .. If I had used any other method of payment I would have been in big trouble.
What a "DUMP" it is... very poor and should not be allowed to do business ... they are scamming people.

We were out shopping last weekend and bought an item that we were going to take home with us and found out that there was a 4-4.5 hour wait for pick-up!!! That is so ridiculous! The Dump should warn customers of a long wait time so that we don't waste our time shopping. We would have turned around and left had we known the wait time was so long. We have spent thousands of dollars here, but we won't ever come back. They should really hire some new people in the warehouse or get their act together if they want to keep their customers. Nobody wants to wait 4.5 hours just to pick-up a piece of furniture.

No disclosure of return policy - Rip off restocking fee, wrong rug delivered, poor job by movers, Return policy on back of receipt that was folded and stapled close.

My husband and I purchased a mattress and boxspring set from The Dump in 2005. The set came with a full 20 year warranty. In 2007 we began to experience problems with the mattress. We filed a claim in 2007 theu Haynes Furniture which handled all of the claims and after 6 months we were told that The Dump now handled all of their claims so we would need to re-file our claim. By then it was February 2008 at which time we re-filed the claim as instructed. We sent in pictures, forms, etc as asked to. Well it is now October 2009. We are still dealing with this claim. Every time we call there is another excuse as to why they are still processing the claim! Terrible customer service! A true waste of money!