We purchased a entertainment/sofa sectional from The Dump on 5/17/09 We began having problems 2 weeks after purchase. They sent a repair person who repaired that section. Less than 1 week 2 other sections broke. The repairman they sent said it was a defective and he would notify customer service who would contact us as to the next step. After several days and no response I called them only to be told the manufacturer of the Furniture would have to be contacted and they would have to decide what to do. We've called every day for over a month with no reply. We are out $2, 000 and have no furniture to sit on. We also were not informed of the return policy at the time of purchase.

The wrong rug was delivered. Customer service person - name Gabby. No matter what she stated that it was my fault. First she said I should have hand delivered the rug back. Next she said I should have kept it and given them 30 days to get the problem fixed. She said a restocking fee would be charged to me because I refused delivery and sent it back. Why would I keep the wrong product. I spoke to another woman the day it was delivered she said it was not the wrong rug. She asked me to read her the numbers from tag. She said the numbers were right. The salesperson may have written down the wrong numbers, they may have sold the rug by mistake and put these tickets on a similar rug, I know that it was the wrong rug. I took a picture of it on my cell phone the original rug. I do not want to pay restocking fees that they are charging for the rug.