I hired The Forclosure Group in December 2009 to represent me during my loan modification. Their representation will cost me $2500, but it was also followed by assurance that all of my money, less $500.00, would be refunded if not completely satisfied.I was assigned a representative, a woman named Jennifer Fleming. I was a little hesitant to be "handed off", but she was pleasant to work with. She assured me that after the loan modification went through, my payments would be in the range of $1400-$1500 - no more. After a nine month "trial payment" period of $1400, my bank called me directly with an offer of a permenant payment of $2300 for 40 years. Having numerously reassured me that my payment would be within our budget, this was unattainable for me. Obviously, $2300(which is the amount we have paid for ten years, and what needed to be adjusted) is a far cry from the maximum of $1500 they reiterated to us. Upon questioning this, she referred us to her aunt, Dawn Aguilar (the owner of The Foreclosure Group), to handle the return of our $2000, as per agreed. After speaking with Ms. Aguilar, she defiantly stated I would not get my money back, as our mortgage company did indeed offer a loan modification, just "not what you wanted" and "that isn't my problem". In the presence of our legal counsel, she defended her position in keeping the amount in its entirety, stating that she did everything she was asked, and it was OUR decision not to proceed with the loan modification, not acknowledging the promises her company made regarding our agreed goal of payment reduction. We have been cooperative and contactable throughout, relying on their written and verbal contracts to reduce our monthly mortgage to a reasonable amount and term, not INCREASE both our monthly payment AND add on a ten year term. I believe this fraudulent behavior is taking advantage of dire situations many distraught homeowners are in, exploiting this market and the people in it. .