I have the general since 8/1/2010 to present my car was recently involved in a accident and my sister was cited for the accident. The general said they were going to deny my claim due to no one is allowed to drive my car that i signed some restricted policy which to my knowledge i did not, then come to find out that I don't have any tow medical or my custom equipment on my policy that I requested to have, which all this time I thought I was paying for so i'm trying to figure out what am i'm paying them almost $200 a month for. they are the biggest scam I ever dealt with if you have them leave, I would not recommend them to anyone at all they are the worst. I thought that they should be able to pull up any past quotes that you may requested and purchased but they saying that they can not they are so full of crap and i'm so pissed I will be filing a lawsuit against them no matter what the outcome just to let people know how they treat you even after they get your money... DO NOT USE THEM THEY ARE A SCAM!!!