I ordered a bathroom vanity set and the vanity top had breakage. They state that they reserve the right to replace damaged merchandise within 30 calendar days of notification by the customer. However, even after 45 calendar days, no replacement or refund has happened, in my case. The customer service rep. dare hang up the phone out of anger, and commented she had no idea what went wrong with her phone when I initiated the follow-up communication.

The solid surface vanity top was broken because of its structural flaw. Firstly, it doesn't have support other than four sides of the wood cabinet it sits on. In order to correct this problem, I will need to *** the vanity top and add a plywood to go underneath it so that the vanity top doesn't have to bear the weight of a heavy porcelain sink, heavy faucet and itself. Secondly, the vanity top is not shaped to fit the wooden cabinet. Only two 19" sides contact the vanity top, while two 47.25" sides are "floaty". Thirdly, there was not enough impact absorbing material in the box for shipment. A thin layer of cardboard box was the only cusion between a heavy porcelain bowl and the vanity top. With the structual deficit combined with the heavy bowl hitting it during shipment, there is no way the vanity top can survive.

There has not been a sincere apology from the business for leaving a bathroom of a family of three children disfunctional for over 6 weeks.

This business doesn't mind spending money on deleting complaint records from, you know, "B x3" but doesn't make effort to improve itself or pay attention to customer satisfaction, as far as I have experienced.