I recently ordered online through The Lakeside Collection catalog company's website an MP4 player for my son, for Christmas. I ordered it on December 10, and still have not received it. I go to the website and look up tracking information (pretty much every company nowadays will provide you with shipping tracking information so you can see where your package/order is). When I click on the order number to track it, it comes up with 'no information available'. So I sent them two emails. Both replies were standard, form-letter types. And they contradict themselves in it. Telling me at first that this package cannot be tracked. But later, towards the end of the email from them, they write "Did you know that you can track your package online, 24 hours a day, 7 days a week?" Evidently, you can't! At the beginning of the second email from the customer service guy was a very clipped, rude reply saying simply 'as stated in the previous email'... the package can't be tracked. They obviously do not care about keeping me as a customer. I paid almost a hundred bucks for this MP4 player, and it has been almost 2 weeks now. I just want to know where it is, and when I'll get it. Like, before or by Christmas as it was intended for! All they will tell me was the date it was shipped. Which does not help me, at all. They have to have a shipping and tracking code. Because they state in the email that if I do not receive it within 15 business days, they will hunt it down. Well if they can do that, then they obviously have a tracking code! If they don't want to track it themselves, all they have to do is give me the tracking number and I will contact the USPS myself and try to find out, myself, where it is. But they won't. This company could not care less about it's customers. I could have spent a thousand dollars and would still most likely be treated this way. I have tried in the past to order items from catalogs only a few months old, and was told that they do not keep everything in stock. That they don't bother. They don't keep items in stock? How are they staying in business? Is this really a way to conduct a business? Once I get my MP4 player, I am demanding to be removed from their mailing list and will attempt to file a more proper complaint. This is no way to treat paying customers. Every company I do business with online or offline has a way to keep track of packages sent in the mail, through UPS, or Fed-Ex. This is ridiculous! If anyone wants to see copies of their emails, I will gladly cut, copy and paste them as a reply.