i bought this little steam carpet cleaner calledthe little green machine with the asistance of a store associate on june 22, 2011. she recommended this machine to me because she has never had any complaints with it. she also warrents me that if i don't like it, i can return it for complete refund (she said within a year but i read the back of the receipt it says 90 days) so i bought the machine. after using it twice i decided this machine does not satisfy my need becasue it's too small, has no enough suction and i have to bend down to use it. it's hard for my back. so i went back to the store and asked for a refund. customer service representative told me there is NO REFUND ON THIS KIND OF PRODUCT. i told her calmly that the associate told me if i don't like it i can return it for a full refund. had i been told that there's no refund on this kind of product, i would never have bought it. in addition, i returned the product with original box and all the parts with it. the customers service lady also said it's not in resaleable condition because it's been used. i was not only never been told about the no refund policy on this product, i was told the complete opposite. i left the store with the machine and went home to call their head office. unfortunately, the head office passed the hot potato back to the branch manager and he has still not called me back. i will be making another visit to see if i can talk to the store manager face to face. if this doesn't get solved in a way that satisfys me, i will never set a foot in canadian tire again.