I called the Picture People studio located at 200 E Via Rancho Pkwy, Suite 101, [at North County Fair, Escondido, CA 92025 and scheduled an appointment for April 30th Saturday @ 6.50pm. As we were stuck in traffic, I called the studio on my way and said that we were running late by around 5-10 mins. The male employee who answered my call said that it was o.k but we have to wait for little bit as they were in session with the next party, and asked us to come in.

We arrived at studio around 7.03p.m and said the other employee at desk what happened. She said it's o.k and asked us to wait and went inside.

We waited for at least 20 mins (till 7.25p.m) and when she returned to desk, I asked her about checking in, then she said sorry and that they completely forgot about us and checked us in and again told us to wait. At that time another party came in who were also running late. They were asked to reschedule, but the lady said that they don't want to reschedule. So they were also told to wait.

After we waited for another 30 mins till 8.10p.m (Total 1 Hr), IN MY FACE, THE MANAGER TRACY AND THE CO-WORKER UNPROFESSIONALLY WHISPERED BACK AND FORTH AND MADE THE DECISION THAT THEY CANNOT ACCOMMODATE US. IN QUESTIONING WHY..THE MANGER RUDELY SAID THAT I WAS 30 MINS LATE AS I WAS CHECKED-IN AT AROUND 7.30 P.M AND THAT THEY CLOSE AT 8.30 P.M AND I MAY NOT GET IN AT ALL BECAUSE OF THEIR SCHEDULE.

When I questioned her first of all why they asked me to come in when they cannot service..? she said that nobody called them from 6.30p.m as she was at desk. I told her I spoke to a guy. But in front of all other customers, she spoke to me as I was lying. I was so.. pissed off and disappointed. So I showed her my call log and said that a guy answered my call and want to talk to him, she very rudely said that she cannot ask him to come to the desk and talk (because she know's that she was lying).

On the whole, it was a very very disappointing and unsatisfactory experience. I will never again shop at Picture People. I will surely share my disappointing experience with all my friends and relatives.

But I did not understand why they took in the other party who arrived after us saying no to us...? I think this is 100% racial discrimination as I'm an Indian.

Hope you employ well trained people who respect customers and be polite. After all customers are the reason for your existance.

I scheduled a sitting with my granddaughter and son to get xmas pics taken. I specifically asked for an experienced photographer that knew what they were doing, was creative, and innovative.

The person we got had less personality than a limp dish rag and had an express course from this company on how to point and click a camera and nothing more. This experience was so bad and pics were ho hum.

Not alot of decent shots to choose from. On top of that when they printed my order they only printed 1/3 of my pics. Tried to tell me I had all of them when I didn't.

No idea what happened to the other shots. So I had to pick from the crappy pics they already printed to bring me up to the total sheets I had already paid for.

We sat and waited more than 2 hours to get the rest of the pics plus my cd. When I finally asked what was going on, they said OH OUR PRINTER BROKE AND WE ARE WAITING FOR SOMEONE TO COME FIX IT. I informed them I could not wait anylonger. The person was like OH YOU CAN COME BACK.

HELLO! We live 45 miles one way and with gas being 3.10 a gal, why should I pay to come back and rectify their mistake?

Their home office people are rude and no help.


STAY AWAY FROM THIS COMPANY!