the room place
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Category: Services
Contact Information
United States
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the room place Reviews
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Droky
June 27, 2011
Screwed me over in every way possible!
Orderd on May 4, 2011. A livingroom set & a bedroom set. Told would get it TWO days later, except the recline cuz was backordered. Two day later, they show up with POWER furniture & no power pack to make it power so we can't even use the furniture, plus they show up w/ a sofa & recliner (that was backordered) apparently now it was the loveseat on back order & we'd get it end of may:. Onto bedroom!. They brought the wrong bed! The bed I ordered didn't even exist in twin size, but they let me buy it anyway! ILLEGAL!!! So they gave me an upgrade to full free of charge said they were doing me a favor!. Guess what? That favor cost me $400 extra in a mattress & bedding.. Thx for that favor! Brought new bed 5 days later, clarified when they called that they would bring a fullsize pallet to lay the mattress on cuz we had twin?. Said yes, guess what they didn't bring? Yep, the pallet". My sales man blamed me & said I opted out of the full size pallet due to additional cost! HUH? That's the dumbest thing I've ever heard!. I NEVER even talked to this guy about that, he just messed up & tried to blame me, which is slander...again, ILLEGAL!!! End of may comes & goes, where's my loveseat? Oh, pushed back til June 8. Did anyone even call to tell me that? NOPE! I called them. Brought it on June 8 & guess what? IT WAS BROKEN!!! Now I have to wait AGAIN! I WILL NEVER BUY FROM THE ROOM PLACE AGAIN and anyone reading this shouldn't either!!!
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Mikemech23
June 8, 2011
Lies & warranty not honored
I puchaced a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person came out to check and repair it.he said could not be repaired and not normal wear and tear.the store will let me know when a new couch will be sent out.2 weeks no call. i called back oh our managers said it's not covered.i asked for manager to call me but never received a call back. will never buy from there again nor will my family (and boy we used to) and i hope you read this and shop somewhere else! I wish i would have checked here. also filed complaint with the BBB.
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Simmons 65
May 2, 2011
Bad service
Bad construction, Bad service, just all around horrible material and service, I purchased a bedroom set from them inside a month the bed rail broke and now I have to wait 1 week before they even come out a look to see if they are going to either replace it or repair it, just bad quality and service!!! please think twice before you consider doing business with them, make sure you have all your answers before you even let them deliver anything to your house, I doubt it if they care a thing about you being satified, they just care about making a sell
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jvicari
April 28, 2011
POOR Quality and warranty scam
I purchased a leather sectional and the "warranty" from The Room Place a little over a year ago and when after noticing that a seam between the leather and stretchy fabric had come apart, I contacted The Room Place and the warranty company (Guardian). The Room Place said it was a manufacturer's defect and they werent responsible since I was just outside of the manufacturer's warranty but after much debate, they agreed to send someone out to look at the piece. The guy shows up, takes one look at the couch and says "this cant be repaired", snaps some pictures and says they will be in touch in a couple of days to let me know what their decision will be regarding the sectional. I had to call them after a week of waiting for them to call me, only to find that they said "it was ruled an accident" and is not covered. I am so completely irritated that not only do I now have a sectional with a large rip ON A SEAM that I cant even sit on without a spring digging into my rear but that The Room Place duped me into believing that they sell a quality product and would stand behind it. I will NEVER purchase another piece from them and will be sure to voice my dismay to everyone and anyone who will hear it.
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Damayorscronie
April 23, 2011
rugs not delivered
I ordered 2 rugs 1 month ago, salesman said they would be ready to be picked up in two weeks. Well, you guessed it -they were not ! They kept saying the rugs would be in next week, well after 1 month of waiting I am just going to cancel my order and get my money back. I will never buy anything from the room place, the y don't even apologize for the inconvenience. Customers spend your money somewhere else where they care about customer service!!!
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Melshel66
April 22, 2011
Squeaky bed, inept at fiing the first 5 times
We bought the cindy crawford addition bed 2009, and after a few months it would squeak like nails on chalk board. servicemen and delivery men did delver a new (box spring) but each person had their own reason as to why it was squeaking. which made the person before them incompetent looking.
sure enough, the first guy said it wasnt put together properly!!! one guy even came to take pictures. every few months the noise would be back, every single night!!! and now, the man warranty has expired. the manager at room place was so kind to say that i could pay to have the problem fixed, like she could diagnose over the phone!
all 5 people out here assured me if they didnt fix the problem, it would get fixed. obviously they dont have that authority, but it made me feel better temporarily. Their products are so cheaply made. How much did they spend having 5 drivers come out 5 different times throughout the year, instead make better stuff!! we even rotated the thing to alleviate the squeak. Gaurdian has been helpful, but the managers at room place, not so much!!
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Znogal
February 9, 2011
Only cares about the sale
I am writing to let you know that on January -22-2011 I purchased leather couch, love seat and a chair from store at 2525 North Harlem Avenue, Chicago I have purchased $3300.00 worth of furniture . Customer #312560 Order#1521721Our furniture was delivered on Sunday morning ( next day - WOW!!!) . Love it .The issue I have is worth few dollars of accent pillow ( item116038 Emma Accent Chair) for my chair and couch that was missing at the time of delivery .
Next day I visit the store to pick-up missing pillow .In the store I was ask to pay $75.00 per pillow !? The store had about 6 pillows in the store at the time.
John Stachura promise to delivery on next day but first needs to talk to the General Manager -Kris . John Stachura was sweet and a great help! But Kris the General Manager is not helpful at all . She ruin my experience with the company.
So, I went to the store in Vernon Hills IL. and to my surprise they had the same set of furniture. I ask how much are the pillows - The sales person told me there are not for sale because the are coming with the set and pillows don't even have a SKU . My question is :WHAT HAPPEN TO MY PILLOWS ??? I don't need "freebies" I just need what I was told, what I paid for!
I believe that Harlem Furniture Room Place only cares about the sale, doesn’t stand behind the products it sells, they lie just to make a sell and doesn’t worry at all about building long term relationships with customers.
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Bedolla
February 1, 2011
Gave me run around
I purchased from them bedmattress/box sprin and footboard/headboard, living room set on January 7, 2011. The sofa set delivered, but chaise sectional did not fit returned, matress and box spring delivered, footboard delivered, but the headboard was not delivered due to it was wrong color. had delivery men take back the headboard and the chaise which did not fit. It's now 1-21-2011 and I still do not have the headboard. Tried contacting salesperson and manager and both not able to get a hold off. Went to store and made complain.Was told finally that item will be available for delivery on Feb 14, 2011. Was pretty upset because i already received statement for payment and my items still not delivered complete, items still not assembled, and worst of all is that the managers are useless and helpless. They want the business but will not agree on their fault of not giving information of items not beeing in stock. I have written a letter to Lisa Madigan State attorney with my complain.
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Myself
January 29, 2011
Reluctant to satisfy consumer for wait
Room place failed @ satisfying me as a long time consumer, then forcing you to continue to purchase items with them after you were already not satisfied. There was an incident my son had which forced me to use my warranty on the furniture.
Which I now have been waiting since Nov 2010, to be made whole on something I have paid for.
Then on top of this you have to use their gift card to purchase more items on seperate transaction, When you should be allow to use this giftcard the way you want to spend it, even if it's to pay down on a prior account ( It's your money!!!) Why can't it be spent the way you want to.
All in all I'm fed up with buying into warrantys that don't work for you they work against you.
One seriously PISSED!!! consumer.
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HanU87
September 28, 2009
Fraudulent
Bought a dresser, then a month later the wood shrank and warped, then the drawers starting falling through. Called the Room room they sent a tech out who said they would refund or replace. A week later they call us and said the tech wrote a report that said it was customer damage. What a scam...
Will never shop at that store again. Fraudulent warranties, poor excuse for furniture. Later I bought a new dresser at home goods for the same price and the quality was worlds apart. Beware of the room store. They have no quality control and knowingly sale inferior products.
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