Had a wedding party get there hair done here. After service was rendered, they refused to honor a 20% coupon even though a few weeks prior to the appointment my maid of honor called and they said that they would honor it since the bride was not getting her hair done there .

Thereafter, they tried to keep the deposit the bride had to pay because two guests (who were not a part of the wedding party) canceled their appointments. Although these appointments were made a day before the wedding and were not included in the calculation of the deposit amount, they claimed that they were entitled to keep the deposit there was a three or four week cancellation policy.

They represented that the four week cancellation policy was explained on the website. However, on the website all they have listed under the cancellation policy is a right to charge if someone misses more than one appointment. None of these individuals who canceled their appts had gone to this salon before. There is absolutely nothing on the website about a three or four week cancellation policy or even about a deposit. Clearly, they were lying and only trying to get more money out of us

The worst thing was their unprofessionalism. They threatened to call the police unless we forfeited the deposit, called the wedding party cheap for wanting to use the 20% coupon, yelled at the wedding party in front of everyone, yelled at the bride over the phone. And in the end we had to may more for our hair styles than originally agreed upon.