This complaint is in no way against The Salvation Army as a whole, which does a great job of providing assistance to the disadvantaged and poor. However, in any organization there are some bad apples. Unfortunately for those seeking assistance with addiction at the Salvation Army ARC in Phoenix, Rosemarie Abernathy, Director of Rehabilitation Services, does not live up to the ARC's mission to provide spiritual and temporal regeneration for recovering addicts. Through her bullying tactics, she has created a power base which she uses to intimidate, humiliate and threaten beneficiaries and employees at the center. Perhaps because of her husband Brian's background in criminal investigation, rather than counsel, she threatens, bullies and interrogates. She generally keeps one or two lackeys in her office to ensure maximum shame is induced during her bullying sessions. Contrary to her exhortations to addicts to be open to correction and to accept advice, Ms. Abernathy is completely closed to criticism of her management style. She rules the 140 men and 14 woman program like a monarch. Rarely does she reach out to any lowly beneficiary, unless he or she happens to be one of her favorites, who she attempts to mold in her brutish likeness. She misses a major opportunity to empathize and effectively teach addicts by sharing her own struggles with her obvious food addiction. Instead she states she is not an addict so can't understand, but then goes ahead and dictates who should be a beneficiaries sponsor, home group and what his or her specific problem is. She is oblivious to the inherent hypocrisy of her hollow words. Most damning, she regularly invokes Christ as an ally in her prayers which are nothing more than the imposition of her own daunting will on others. SHE needs more help than most of those in her program. The Salvation Army truly needs to do something about this problem.