I will begin By shouting it out from the highest mountain... in today's talk that would translate to the World Wide Web. The story starts on New Years Eve. My wife contacts the Scooter Store via the web. Within thirty seconds of her disconnecting the live chat and as she is telling me the phone is going to ring... it is ringing. Brit is calling on landline from ex.2777. Brit is on top of it... Brit has the ball, sort of speak, and is heading for the goal post. It's a touch down move and brit locks the deal knowing he has only days to finish because I have already had my 'one on one' required doctor examine... 40 days ago and it is about to expire. Brit passes the ball into the hands of Norma Ex2776 and she is off and running knowing time is of the essence... We're talking warp speed. Norma in action stops the clock. It's up to Wyoming Dave from the Salt Lake City office... Wyoming Dave has the ball and Wyoming Dave delivers... The Scooter Store delivers... Dave had to travel 190 miles one one across and through the Great Salt Lake Desert... The Scooter Store Delivers ... and wins the game on 1-11-2011.

I purchased a lift and power chair from The Scooter Store, at first it was fine and every thing seemed to work, but after a period of time I discovered that I was hitting things, people, and dogs with the rear tires, I then determined that this particular chair and I were not compatible . During this same period of time I found that the lift covered the spare tire access and aske if they could fix it. The store said I was stuck with what I had, for the chair they told me not to go in reverse and to wait for an empty elevator to avoid paople, I still sometimes hit the walls when maneuvering to get out of the elevator. As for the lift they said that as long as it can lift the chair there is no problem, its just my fault for not being vigilant enough to catch the problem spare tire issue.
So now I am going to the Medicare people to turn in all this equipment. I can never recommend this store to any one, and I think there way of doing business should be looked at because they are serving, ha, taking advantage of the elderly and disabled who may not know of any recourse in getting their problems solved

I'VE HAD THIS JAZZY 1160 POWER BARIATRIC WHEELCHAIR FOR 1 1/2 YEARS AND THE CHAIR HAS BEEN MESSED UP FROM DAY 1. THE CHAIR IS MAKING NOISES, CLICKING NOISES, AND ETC. I WANT A NEW CHAIR ASAP. WHEN I CALL FOR THE REPAIR SERVICE THEY DON'T WANT TO REPAIR IT OR THEY TELL ME I'VE GOT TO PAY OUT OF POCKET.

The Scooter Store claims they will give you a free scooter if they cannot qualify you. My brother who has Diabetes and is unable to be mobil could not qualify for a scooter solely because they do not deal with Blue Cross insurance. So doesn't that constitute as not being able to qualify my brother for a scooter? What a joke! My brother's quality of life would improve drastically and his depression would get better if he could be out of the house with his family doing things with them instead of either having to stay home or go and be completely miserable!

If you have to crawl instead of walking, do not buy from them. I have never run into so much incompetence in my life with any one organization.

I used a credit card. The total amount was close to $5, 000.00. The scooter arrived damaged. That took 3 weeks to get sorted out and replaced with at least 6 different little girls telling me they were/had taken care of it during that 3 week period. The lift did not arrive at all. Different 6 little girls telling me that they were/had taken care of the problem. I cancelled the lift and bought it locally.

Wrote/called the scooter store and spoke with at least 6 MORE of those giggling idiots, each assuring me that the appropriate amount of some $2100.00 for the cancelled lift was being removed from my credit card. Got my credit card bill a couple of days ago. Guess what? The charge was still there. More phone calls in the past two days. Remember they have now had my money since February 2nd and it is now April 16th.