I am writing this message almost in disbelief. My partner and I went to Shane Co, KS this weekend. The store was pretty busy when we walked in, so we were patiently waiting for someone to approach us. When no one seemed interested, we walked closer to another couple that was being helped just to make ourselves more visible. However, we were passed over again for a could BEHIND us. At this point, I was wondering if we were invisible. Finally, the sales attendant acknowledged us and said that hopefully someone would be with us soon, but if not, she would help us as soon as she was done with her couple. Fair enough. So we looked, and we waited, and we waited some more. Finally Keith approached us. I said we needed to look at engagement rings. He asked if the guys had sent us out looking for rings. I was confused at first but then realized he was missing the point. I pointed to my girlfriend/partner and said, "No, we are together." He said, "Oh OK." After a few minutes goes by, he tried again. Looking at my girlfriend, he said, "So are you going to come back with him later to get her ring?" Implying that she was just with me as a friend and she would return with my boyfriend to get my ring. At this point I was really confused. How could you have missed that twice already? So I made it a little more obvious. I grabbed my girlfriend around the waist and pointed between us several times and said, "No. WE are T O G E T H E R." At this point, he was embarrassed and apologized.

However, shortly after that, he asked a couple behind us if they had been helped. They said no and he told us to "Wait just one second. I'm going to pop over here for a minute." At this point, we had three rings sitting out in front of us and I was really hoping to look at more. But we waited patiently. I assumed he would get them set up somewhere briefly and return to help us. He did return after a few minutes and I started to say something about one of the rings we he but me off in mid-sentence with, "Yeah, wait just one minute. I'm just gonna pop over here for a minute." At this point, I was done. I thought the whole experience at this point had been completely rude and unfriendly. We wanted to leave, but remember, we were stuck with three rings sitting in front of us that we didn't want to be liable for. So we waited. And waited. We he didn't return after 5 minutes (the second time he left us), I finally had to interrupt a couple beside us and get their sales associate's attention. I pushed the rings toward her and said, "I'm going to leave these with you and we're going to go." She looked worried but said, "OK." As we were walking out, we noticed Keith, supposedly our sales associate, actively pulling rings out of the case for another couple. They already had several out. It was obvious he was not coming back to us quickly. He literally left us to start helping someone else!

I was very offended, appalled, and disappointed. I had heard so many great commercials about this place and I was really looking forward to visiting the store. But I have never been treated so rudely in a jewelry store before. I don't know if it's because we are gay and they just couldn't fathom that possibility, or if they didn't think we were worth their precious time, or if they randomly could treat any customer this badly. One thing I do know, I will not be back. And I will share my story with friends and family!

I have never been so disappointed and disgusted in my life. My husband and I went into the store in Cool Springs, Tn where we were met by several sales associates. I let my husband and the sales person talk me into putting a ring on layaway so that I could bring my diamond back at a later date to be mounted into the ring. I was told more than five different times that at anytime within a month I could call back to the store and ask for a complete refund on the layaway if I decide not to purchase the ring. I called back in less than 2 weeks and was told that I would not be able to get my money back. The company had filed for Chapter 11 bankruptcy and would not be handing out money only merchandise credits. One of the reasons we went into the store was due to the fact that Shane Co. advertise that they pay for everything they buy, they owe no one. This is not true they owe their customers the same respect and honesty that they portray. They also should honor their policies.I will never buy from this company again.

Brought my solitare diamond setting into the store. I picked out a new setting. The employee then called my 1.2 round diamond "common". Unfortunatly The Shane Co had the setting that I wanted. They took my ring to a room and 30 minutes later came out with the diamond out of the setting and stated they could not re set because my diamondt had a chip in it. I was very upset, the manager came over and said that they would set it. I should have insisted that they give me the new setting for free. I was way too nice. When I look at my ring I just have bad memories.My diamond did not have a chip in it. The girls that took it back to the room to remove diamond chipped it when they pried the prongs open. I am still so upset.

I am completely disgusted with the service me and my fiance have received with the Shane Company in Indianapolis. My fiance picked out a very unique engagement ring for me. I love it it's beautiful, but unfortunately he was told when he bought the ring that they could custom make a wedding band to match the ring. When we came back in after he proposed to looked at some bands and the sales associated was terrible. Not only where we abandoned by the attendant Jodi for another customer who was interesting in looking at a more expensive setting then we were, but she also would only show me one type of band for my ring which clearly didn't match and what I was looking for. She showed me one band which I said wasn't what I was looking for and actually rolled her eyes and showed me another band exactly like and and said, "Well then do you like this?." By the end of this experience I was in tears. This is supposed to be a happy time not one where you leave trying to hold back tears until you get back to the car! The sales associate also informed us that the gentleman who sold my fiance the ring was incorrect and they will not do any custom bands. This was supposed to be a happy experience, but instead I am stuck with an engagement ring that has no band and it's too late to exchange it. I would never recommend this company and I am disheartened to have to wear a several thousand dollar ring from them.