I ordered a banner online from them. I needed to have 1' left on each side of the sign. I had them center one line of the banner and apparently they re-adjusted my sign so that there was no longer 1' left on the sides. They sent me a proof. I looked and saw that the line was centered that I had asked them to fix. It looked good so I sent the proof back as OK. I also ordered the banner with grommets every foot of the banner. It also says on my invoice grommets for every foot of 8' x 10' banner. I also ordered what color they called yellow. When I got my banner, it was neon green, only grommets on top and bottom and they had not left the 1' without lettering on the sides. This sign is now unusable because it won't wrap around my existing sign without losing the first and last letters of my business name. I can live with the color and I could even add the grommets myself, but I can't use the sign now. They offered to make another sign at a cost of $225 after I already paid $370 for the first one.