Ordered a tennis racquet from them as a christmas present, to match my wife's old racquet (Triad 3). Entered model type on website Search function. Search resulted in Triad 3.0, which I ordered. Turns out the Triad 3.0 is not the same racquet as the 3. Discovered after hitting one shot, after first use. The Search should have sent me to T-3 (which would have been the same racquet)as Triad 3.

Vendor refuses to exchance for correct racquet, or refund the money. Now accusing me of doing this to make a profit! All I want is the correct racquet.