What a joke! They overcharged me after a quote on the phone. They shipped my items without explaining the differences in my options. My 3 piece antique soup tureen, platter and table arrived in pieces. She offered no assistance. She told me she shipped it through the post office and I had to deal with them. Are you kidding me??? I paid 130.00 for what? I could have gone to the post office myself. The customer service is non existent. The girl helping me was smug and indifferent. This is a bad reflection on UPS. They need to pay better attention to the franchise owners. I wish I had read the online comments about that store. They were all negative. How is it they are still in business??