I don't know if you can help but I don't know where else to turn.

Basically I held my wedding reception at the Village Hotel in Walsall, West Midlands, having stayed and gone to functions there I was very happy with the hotel.

Unfortunatley my wedding day which was supposed to be the best day of my life went from bad to worse as soon as we arrived at the hotel.

I have written to the manager who has told me he knows nothing of this day and has told me to just forget about it.

Normally I would forget it, but as it was my wedding day & we spent a lot of money on the reception I just want someone to listen to my situation and at least apologise.

As you can understand this has been a very upsetting time for me & will never get to do it all over again.

And to make matters worse I have had numerous correspondence asking for more money they had forgotten to add on to the bill (even though we had 3 final bills all with the same amount on)

I would be grateful if you could help me or forward contact details of someone who can

Much appreciated
Yours sincerley

Ruth