I reserved and paid for a golf cart for a rental in Sept. 2010. When I got the cart in March of 2011 I needed it for 1 week. The golf cart I received was dirty, slow, and bounced up & down while riding. I took it home and then returned it the next day asking for another cart. No such luck. I was told no other carts were available. Sue, the so called customer service person, has a tendency to say " to be honest with you" in every sentence, made up stories of why she couldn't accommodate my request. She said call me the next day and check with her. I said, can't you call me as I'm the customer and I am not happy. I'm too busy she said. So, I called 3 times the next day to contact her. She ignored all my calls and never returned them. I finally got in touch with her 3 days later and said I want to return this cart 2 days early. She said come on in and we will work something out. I returned the cart and told her that it was a piece of junk and that for a rental/sales business you should be ashamed to expect your customers to rent something as bad as this cart. I asked for some compensation due to returning the cart early and she said it would costs me more money because I had a weekly rate and she said she could charge me a daily rate, which would now cost me an additional $33.00. I said you must be nuts and I am shock that your statement came out of your mouth.
Rather than get in a argument with this person who could care less about the customer, I left the store. I did not pay the $33.00
So, advice to all who go to The villages Golf Cart Man in Lady Lake, Fl. for a purchase or renting a golf cart, DO NOT DO IT!! There are plenty of excellent rental companies in the area that would not treat you like an idiot and give a rental cart that is road ready.