BBB says the company is Out of Buisness. They aren't the Website is still running and I purchased a Wheel from them on February 24th. It is now Fubruary 28th. However it says 53 complaints in the last 3 years which dropped from something like 126. It says on BBB, Out of Business. According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice. It's not out of buisness though? Hm I dunno. Anywho back to my order. I bought a single wheel from them less than a week ago. I didn't know about this companys horrendous service until after the fact. Technically I do not have a case in which I would be concerned about... Yet. I called and ordered to make the process a little bit easier for me to know that we were on the same page as to which wheel I wanted. Derek answered in less than two minutes of me being on hold and I asked I would like to check the status of my order in which he obliged very nicely I told him my name and he got my order right up and said he will check more about my order and put me on hold for 1 minute and said if I recieved a confirmation and told him I did a day later after purchasing the product. He then told me once UPS picks up the package I will recieve a tracking number via wheel connection by email. I said okay and thank you for your help and have a nice day he said you also do the same and goodbye... Nice guy really. Did everything like he should have and with haste. SO now is the waiting game... Lets see if these guys get with the program and get my order out soon. Just have to wait patiently for an email from them. I hope I do not get jerked around like so many others did. I didn't see a complaint about them since April of 2010. I cannot find one after that date... Maybe they changed there tune and straightend out? Who knows. I will be updating this as I find out details from my order. Stay tuned.

I ordered a set of Dale Jr Cannon rims on 7./27/09 never received any tracking number. On 8/7/09 I decided to try and call the wheel connection to receive my tracking number or the status of my purchase as they charged my credit card. I was put on hold for hours only to be disconnected many times. When I was finally able to get through I was asked my phone number and that I would be called back, well I never got called back. Not to mention I emailed numerous times without a response, and many more phone attempts. on 8/10/09 I contacted the better business beruau and filed a complaint. I also contacted my credit card company and cancelled payment, I will not pay them a dime. They try to charge a 25% restocking fee, this place is nothing but a rip off stay away. I partially blame myself for not researching the wheel connection more before I made my purchase. This place out right sucks. Wrecked 4 days out of my life so far. I have printed out over 50 pages of complaints on this place and the F rating the better business beraeu has given them. I will from know on only buy local I suggest if you are looking for new rims or any other automotive item to buy from your local garage or body shop that you use regularly. I ended up ordering the same rims from my local garage let me tell you It cost me a little more but the service from your local garage is 1000 times better. Oh one last thing I looked this place up on google map what a dump it looks like it is abandoned, I would not send my worst enemy here to buy anything this place is a living nightmare, STAY AWAY!!!

I ordered a wheel in November of 2008. I recieved the invoice by email the next day. The information about the wheel was incorrect on the invoice. I called and had it fixed so they would ship the correct wheel. It's now May 22 2009 andI have no wheel and no refund.
They have admitted that the wheel was never shipped as there was no stock available. It has been an extremley large hassle trying to get my money back from this outfit. 578.00 charged for a wheel that they had no stock on and never shipped. The only thing that was quick and correct in dealing with this company is the lightning speed at which they chared my credit card. I have probably spent 4 hours on the telephone with these people. I've almost got my money back listining to pathetic excuses and laughing at the complete incompetence displayed by their staff.

My 17 year old son purchased a wheel, they told him they needed to find it in one of the many warehouses they own. Now they do not have it in stock and are failing to send a refund of $532.50 that we have been promised for 5 weeks now. I have called everyday last week and this week of Oct 27th 2008. To hear from Chance (salesman) I needed to fill out a form that will come from the accounting office that is somewhere else. Today James tells me that Chance was suppose to fil it out for me and that when Chance comes in he will have him call me..well everyday they tell me they will call me and no one does.
BUYER BEWARE-----DO NOT PURCHASE FROM THEM
I have now been doing internet searches on them and there are MANY COMPLAINTs against the wheel connection.
call the Attorney Generals office for the number of complaints against them.

It's not necessary to lay out my own nightmare dealing with The Wheeel Connection and the owner Michael Brochman. On the other hand, I'm out more than a grand and I'm sure there are countless others screwed up and down by them. So, the question is: What do we do with this guy? My answer is to make his life so unbearable that he is driven out of business (and if were really lucky straight to jail!) As I see it, Google has him at the top of the search engine. What can be done about that? He is taking our money through credit card transactions. I have filled a complaint directly with Master Card. THere are States Attorney complaint procedures in his state of Missouri. There is small claims court procedures to consider. And, there is the IRS. My guess is that this guy is as dirty as they come, and a good IRS investigation would yield some bad stuff! So, who's in? Who will work with me to get at this piece of scum? And, what other ideas or actions have you taken on your own. My guess is that together, we will have much greater effect on this rotten apple of a company.