I ordered a custom skylight from Window Depot which came in on time. I went in to pick it up shortly after it arrived, but unfortunately it was one inch too big to fit in my vehicle. I told the Widow Depot employee that I was either going to need to find a larger truck or have them deliver it to me the following week. He told me that it wasn't a problem and I said I'd be coming in the following week to order two additional skylights and to either pick up the skylight or pay for it to be delivered.

The following week I received a call from a different employee who said I needed to come in and pick-up the skylight or they would start charging me a late pick-up fee. No problem I said, I would be right in with a truck that day and I would order two additional skylights. When I arrived, the very same employee pulled my paperwork and said I needed to talk to his manager about a late pick-up fee. I then told the manager that I was just made aware of their late pick up fee policy that day and was told by the employee that if I didn't pick up the skylight that day, they would then start charging me a late fee. He then lied right to my face and told his manager that I had been told all along that I was being charged a late pick up fee. I told the manager he was lying and she sided with her employee and then pointed to the fine print in their purchase contract about their late pick up fee policy with a smug look on her face. I was absolutely irate, but I had no choice but to pay the money. I did however let them know that they lost a customer for life. This didn't seem to bother the manager in the least bit even though I was ready to make an additional $500 order that day. All she really seemed to care about was winning the argument and vindicating herself.