I bought a mirror for £139.99 mid September and payment was immediately taken from my credit card. The company told me that the mirror was not in stock and that I should expect it in about 3 weeks. However the mirror did not arrive until 2 months later and it was damaged. I immediately contacted the company who told me they should be able to replace it within 14 days. 3 weeks later, when I enquired again, they said they could not provide a replacement until just before Christmas or January. I then asked for a refund which was refused, they said they would keep me informed about the replacement but it's been more than one monthsince then and countless emails to them and I never heard from them again. It has now been 4 months since I ordered the mirror! I am now looking into suing them in the Small Claims Court.