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July 21, 2008
No follow up on order and unclear description
I placed an order online for a "Factory sealed" CanonSD1100 IS camera that's supposed to come with 1 year warranty as described on their website. After I placed a order, I receieved many emails to ask me to call thenewconnection rep to confirm the order which I did. When I called, the rep was kind of pushy to have me buy better battery and I told him I will stick with the standard one without extra charge. He said delivery will arrive in 7-10 business days. Then I called back in about 3 business days for delivery tracking# since I didn't get any email about that, theNewconnection's customer service rep told me I had purchased a package with OEM accessories that don't come with warranties and the OEM stuff is out of stock but for my "inconvenience", he's willing to give me the original factory accessories for $30 extra than $60. He also said Canon does not seal their package which just contradicts with what's described on theNewconnection's website. I told the rep to cancel my order and am totally not satisfied with theNewConnection.
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July 25, 2007
Fraudulent marketing and sales
On 2/26/2007 I searched the internet for a new HDTV, Samsung 56". This company marketed a factory sealed new set with a one years factory warranty. I called the company and spoke to a sales rep to confirm both the details of the product and the price. I also purchased an entended warranty. Both were air freighted. After opening the shipping carton I suspected a problem as the interior packaging did not look original. I called Samsung CS and provided Ser #. They reported the set was not new but a factory reconditioned product and was without warranty. I called TheNew Connection who denied sending a reconditioned product and began to back track and require all kinds of supportive documentation before any return would be discussed. Not even close to an I sorry... So I disputed through American Express. They were great and able to recover all but my return shipping costs. This merchant refused to cover a return cost hoping I would not out of pocket this expense within the 15 days they gave me. This operation is bogus and sells reconditioned for new. Complaints with FTC and Better Business Bureau filed as well. Litigation now under consideration. I have all of the evidence needed to verify the facts as presented.
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January 5, 2007
Overcharging and lying to customers!
I ordered a Fuji F31 from them on December 22. The price when I ordered it was $309. The shipping was going to be $14. I didn't notice at the time, but when I printed out the invoice, nothing came up but the order number (172577) and all their return and replacement policy. On the 26th I received an email, asking me to call to confirm.
I did. The salesman, Ed Sharp, tried to sell me memory cards, and then a "better" battery. I asked why, since the camera was rated as having a very long lived battery. He told me that I had purchased the "European" version, which did not come with the "upgraded" battery, but for $30 more, I could get both the better battery and the original factory warranty, not just their warranty.
When I said I wasn't interested, he said he'd do it for $20, and then when I said to cancel the order, he said $10. I said for $10 I wasn't going to fight it.
Later I checked, and as I remembered, they did advertise the product with the "better" battery.
I called back 2 hours later, and told them to cancel the order. I was told they couldn't, but I could refuse acceptance of the package. On the 27th, the money was withdrawn from my account.
Here it is January 4th, nothing yet, and the return policy says that I can't return anything after 10 days from the invoice.
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