I was wanting a Logo designed for my new start up. So I searched on Google and came across the top 10 logo designers at themostpopularbrands.com/
This is where I was taken: theous.com/logo designers/index.php
The site sounded and looked ok. I needed a logo quick and this company looked like they could help me at a reasonable rate. The site quality wasn’t as good as many of the other companies I looked at, but I went against my better judgment because of their promotion. I couldn’t believe I was getting $545.00 package for $165.00.
I paid my $165.00 for this package. After I paid I received their order e-mail confirmation, that didn’t have a reference/ order # on it. It states the following “Infinology Corp. will appear on your credit card statement as they are the company which handles the credit card processing for Theous Corporation. If you have any questions with this order please call 863-223-2296.”, shows my billing info. I didn’t think much of it so I went about my business until I received a second e-mail from this company of many names. It stated Thank you for ordering our Logo Design service. Please download the attached Microsoft word document and answer the questions accordingly. We need you to answers these questions before we can start designing your Logo. If you have any questions please email the question to: [email address].
The document was very basic and asked very general questions concerning my company. Again I thought nothing of this. Everything seems to be moving right along. A week goes by and I haven’t heard a thing from them. So I call and they say that they have my file and should start on it soon. They stated that there was a lot of business coming in from their special promotion and I should be patient.
I wait a few more days and still no word from this company. I start getting suspicious and do a search on this company. I should have gone with my gut feeling on this. I was scammed and I knew it. There isn’t a lot out on the search but what is out there isn’t good concerning this company.
I called the company again and the person I spoke with stated he could find any info on my order. He asked if I was sure I placed an order.
I’m ticked off now and do a search again and find a site called Rip Off Report.com on this site I find a fellow consumer “ Gurvir” that has been jacked around. I e-mailed him and he stated he was talking to a manager by the name of Albert. So I called the # he gave me and spoke with Albert. Albert told me he also couldn’t find any record of my purchase. I told him my card was charged by his company. His reply was to have me e-mail him with a reason as to why I want a refund. I sent the e-mail and waited. Nothing. I contacted Gurvir again and he said he has got Theous to refund our money but he has to retract his posting on Rip off Report. I call Theous again and speak to Albert. Albert says he will not refund my money until this other customer retracts his statement. I didn’t write the complaint nor do I know your other customer. PLEASE refund my money. Albert again states all I have to do is E-mail him a reason why I’m requesting a refund and they will give my money back. I send him 6 more e-mails stating why I want a refund. I have not received a refund or a phone nor an e-mail from this company.