I ordered a backpack off this site. I should have been more wary when there were technical issues just in the ordering process. When I received the backpack I immediately opened every pocket and inspected every seem. That's when I noticed the pocket that held the internal frame was made of cheap material and the seam was already tearing. Then I noticed the bottom zipper of the back that allowed for extending the bag was defective and wouldn't unzip all the way. So I immediately contacted the website in order to get a refund. They have made it extremely difficult to return the item. I asked them to give me the tracking number of the return label so I could contact UPS since I live in a dorm making it difficult for UPS to just stop by and pick up the package. They finally got the label number to me after UPS had already made it's final try to stop and pick up the package. When I contacted them they told me tough luck that I needed to pay to ship the package back even though they made it nearly impossible to return the package. I even tried to get them to email me a return label to avoid this hassle. Every other site I've ever worked with emails return labels but not this one. They said it's not possible. When I contacted them by phone the lady who answered the phone was very condescending and rude. She claimed to be the actual owner of the business. MY advice, DON'T EVER ORDER FROM THIS SITE.