I had purchased a park avenue deluxe hot tub at a cost of $12, 000. When I started to fill the tub I noticed water leaking from the bottom. I took off the panels to find a leak in the pipe to the pump. This was the first time I was to use the tub. I called Thermaspa customer service dept., waited about 15 minutes before someone answered. I explained to the service rep. what the problem was and what parts were needed to fix the leak. I asked what the cost for a service call was and he told me $149.00 and $25.00 for every 15 minutes thereafter, (Rip off). He couldn't tell me what parts were needed after explaining to him what the model of the tub was:. I then asked how soon can someone come out to fix the leak and he gave me an estimated time of 2 to 4 weeks because they travel all over the country|. Mind you I'm 1 hour away from the company location in connecticut". He became very rude and that I hung up on him".

Bottom line is here's a company that charges outrages prices for there tubs that are constructed poorly with cheap material espeacially the wood frame that's made of thin plywood". You would think with the prices they charge they would use a hardwood for there frames". I would not recommand anyone to purchase a hot tub from "Thermaspa"|. You probably do better with a Jacuzzi or Hot Springs brand.

I purchased a tub from thermospa in 2008 and it was not what was ordered, after much to do they sent me another tub and another 3500. this made the total almost 18, 000.

the light inside was held together with electrical tape.

I notified thermos pa that my cover was leaking and under warranty in Sept.2010. I spoke and sent pictures. I was told the cover company was on vacation, they didn't have to cover the whole thing, etc. etc. I told them I would give them time to at least contact the cover company. I wanted and answer as to what they covered. I contacted thermospa on Sept. 22.2010, and it is now Jan. 30, 2011`. this is an unreliable company.

We purchased our Thermospa with assurances of good service, good reliability, low cost for repairs and top quality. It came with one of the screws in a side panel driven in so fare it split the panel. While our kids were playing basketball the ball hit the rounded side of the tub and all the panels came loose. They were stapled in with very short staples.

The deluxe insulated cover began to deteriorate and change colors within 6 months and now, 3 years later is discolored and shredding. The pads in each of the corners that you lean against are crumbling and coming apart. They tell us that is because we must not be keeping the chemicals right. We check and monitor the chemicals every day. No reason for the top deterioration but it was not covered.

The main circulation pump went out and I had to buy a new one and when I got it, I found out the new pump was a 230 volt pump, whereas the old one was a 110 volt pump. When questioned they told it couldn't be a 110 volt pump and that they quit using 110 volt pumps but didn't know why. Obviously because they failed like ours did. I got the new pump and it didn't work. I called therma spa and they had to direct me to change wiring to accommodate the new 230 volt pump. No directions were given with the pump.

Within 2 months a jet pump failed. I ordered a new one and installed it but it didn't work. Called therma spa and was told it must not be a pump problem than. Took it back out and packaged it for return. When I put the new pump in I noticed the wiring was different. I gave up and scheduled a service man out at 140.00 for the first half hour. He put the new pump in and again rewired the pump and it worked fine. When I called I was just told to plug in the new pump. When I asked if I had to move any wires like on the last one I was told no.

When I asked the service manager why he would feel I would lie about the pump only having three wires and the new one having 4 and needing rewired, he told me so I could get out of a service call. I told him I was a Pastor and I wouldn't lie about the difference in the pumps or wiring. He told me that didn't mean anything to him and again said I was just trying to get out of a service call. Than he said "Oh I know why there was only three wires, it must have been only a one phase pump. It can't run for as long as you have had the spa wired wrong so someone must have changed the wiring."

I'm very disappointed in the quality, the service and the way I have been treated by therma spa. I'm amazed that I didn't even get the courtesy of a response from their customer service department after relating this story.

I have toyed with going to small claims court and disputing the charge so that Visa would withhold payment and investigate it but is it really worth my time and aggravation? I did the right thing biblically by raising it with their various people without any consideration.

The final step is to let others know of the problems they may encounter should they purchase a Thermospa hot tub and encourage them not to do it. They are much higher priced than ones we could have bought right down the street and had local service and maintenance. Finally I just need to forgive and move on and learn a lesson from placing my trust in Thermospa.

We purchased a Thermospas for about $12, 000. We thought the brochure and the DVD made it look great and we were getting something really special. We used it for 45 minutes after it arrived and it broke. We then had to wait over a month to get it fixed.

I have pleaded with them to take it back but they have refused. It is a poorly designed, uncomfortable, low-powered, grossly-overpriced piece of junk. I estimate it to be worth about $4000. Instead of a relaxing experience in the hot tub every time I get into I feel sick, foolish for having purchased it and feel like crying over how badly I have been ripped off.

Please save yourself heartache and do not purchase from Thermospas.

I bought a Manhattan model spa from ThermoSpas in late May 2010. I can only sum up my experience with them as poor workmanship, poor customer service, and non-responsive. I would never buy a spa from them again and I hope you will all help me spread the word so that others do not get trapped paying a premium price for a bargain basement spa. Here is what has happened in the less than the two months I’ve had the spa:

Poor Workmanship:

1. LED lighting causes the breaker to trip intermittently.

2. Water line had missing clamp causing flood after 15 minutes of use.

3. Blower stopped working because main line from blower to check valve was not cemented in place.

4. Spa initially delivered with used cover.

5. Direction that came with spa lifter were completely wrong and kit was missing parts.

Poor Service:

1. Initial service call to get used cover replaced was “lost”.

2. Had hassle getting new cover .

3. Delivery service promised was not provided.

4. The first time I needed service I had to wait 1 week and the service technician never showed.

5. The second and third times I needed service I had to wait 3 weeks for the earliest appointment.

6. On the most recent service visit, the technician didn’t have any of the 3 parts needed to properly diagnose the problem with the LED. He had to order all the parts which he said will take 1-2 weeks. Once I receive the parts I will have to call to set up another appointment which will likely be another 3 weeks.

7. They do not have any “local” service technicians. The ones who have come to my house have driven 4 hours to get here.

Non-Responsive:

1. I initially brought these issues up to my salesperson who said “We take this seriously and someone will get back to you in a few days”. Two months later I’m still waiting.

2. I sent an email to their customer service manager (based on her comment in the blogs I saw) a month after sending my concerns to the salesperson. I never got an acknowledgement from her and it’s been over a month since I sent the email.

3. I sent a snail mail letter to the president of the company and have not gotten any acknowledgement on this either.