TheTanStore

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Category: Websites

Contact Information
Indiana, United States

www.thetanstore.com

TheTanStore Reviews

June 24, 2008
Have not received order
I ordered some tanning lotion on 5/28/2008. I have to tried to contact them several times by e-mail and phone, no response. The one and only response I got was them saying they were affected by the floods, that was two weeks ago. This is what they had to say:

Thank you for contacting www.thetanstore.com. If you are emailing to check on the status of your order, please bear with us as we are closed today (Wednesday June 11th) and and were closed Monday and Tuesday due to the extreme flooding we are experiencing here. Our warehouse itself has not been damaged; however many roads surrounding it are closed and there are areas that have been evacuated and we cannot get to the warehouse. We apologize for the inconvenience, but more than half the state is flooded and we are still under flood warnings for tonight.

There have been several backordered lotions over the last several weeks. We apologize for these backorders; however, they are completely outside of our control.

****WE WERE TO RECEIVE A HUGE SHIPMENT OF BACKORDERED LOTIONS FROM SEVERAL VENDORS ON MONDAY AND EXPECT MORE ON TUESDAY, BUT WE HAVE BEEN TOLD BY UPS THEY CAN NOT DELIVER TILL PROBABLY TUESDAY OR WEDNESDAY, DEPENDING ON THE ROADS. WE WILL BE FILLING AND SHIPPING 250+ ORDERS IN THE NEXT DAY OR TWO. YOU WILL RECEIVE CONFIRMATION YOUR ORDER SHIPPED.****

Most of the backorders are due to the manufacturers not producing enough product to meet the heavy demand during this busy tanning season. We will ship these lotions as soon as we receive them. Thank you very much for your business and we will update tracking #s and answer emails as soon as we possibly can. Thank you.

My credit card has been charged, but I cannot get them to respond to my e-mail. I will never order again and I will be contacting my credit card company to see if they can get the money back.

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