I placed an order with the tan store on July 2, 2008, I received an email that I can check the current status of my order at https://order.store.yahoo.net./OS/stat?yhst-603796203992211+2993+ab16dd45f867f6b18411 which the status never changes also I can write via email to [email protected], I also have sent several different emails and never received a response I have also called the phone number I received from my credit card company and left numerous messages still no call back or email? My credit card was charged on the July 2, 2008 and here we are August 19, 2008 still no response or items.

CORRECTION TO PREVIOUS COMPLAINT...I PUT IN THE WRONG ADDRESS
Buyer Beware! Placed an order on June 15, 2008, they debited my account immediately. Checked web site for order status update; goes to a blank page. No phone number provided so I sent email. First email received no reply. Second email sent and I received a bogus "vacation" reply:

***** THIS IS AN AUTOMATED VACATION RESPONSE *****

Thank you for contacting www.thetanstore.com. We will be closed Friday, July 4th - Tuesday July 8th in order to let our employees enjoy the holiday with their families. We apologize for any inconvenience.

There have been several backordered lotions INDUSTRY WIDE over the past month and a half. We apologize for these backorders; however, they are completely outside of our control.

****WE ARE TO BE RECEIVING SEVERAL SHIPMENTS OF BACKORDERED LOTIONS FROM SEVERAL VENDORS ON TUESDAY AFTERNOON. WE WILL BE FILLING AND SHIPPING 240+ ORDERS IN THE NEXT SEVERAL DAYS. YOU WLL RECEIVE CONFIRMATION YOUR ORDER SHIPPED.****

Most of the backorders are due to the manufacturers not producing enough product to meet the heavy demand during this busy tanning season. We will ship these lotions as soon as we receive them.
Thank you very much for your business and we will update tracking #s and answer emails as soon as we possibly can. Thank you."

No other responses.

Buyer Beware! This place is a fraud...no one at home. Placed an order on 16 Jun08 and credit card charged immediately. Checked web site for order status update and sent email requesting order status update 25 Jun. No update and no reply to email. Called company phone number (765)319-0544 and immedately got an automated voice recording..."we can't answer the phone". Have tried and tried to get some type of update regarding order status with no joy.

According to the website...there is a 20% cancellation/restocking fee on all packages returned to thetanstore.com for NON-DELIVERY or for CANCELLED ORDERS. ***THIS INCLUDES All REFUSED PACKAGES AND ALL BACKORDERS THAT HAVE NOT BEEN 10 BUSINESS DAYS.*** The restocking fee will be deducted from the amount refunded, along with the cost of the shipping charges for your order (only for orders that shipped and were refused or cancelled, not for backordered items). MAKE SURE YOU GIVE THE CORRECT SHIPPING ADDRESS WHEN YOU PLACE YOUR ORDER. If you would like your package resent, we will be more than happy to do so, but you will be charged the cost of reshipping your package, as the USPS will recharge us. Shipping Fees are not refundable. If you file a chargeback before 14 business days for non-receipt of order due to backorder status, you will be charged a $25 service fee. We normally do not take this long to ship orders, but sometimes it cannot be helped due to backorders from the manufacturer.

If you sincerely want to get the product(s) that you desire within a reasonable time frame, look elsewhere. I sent an email today requesting cancellation of my order, since I've waited the 14 business days and today, for the first time I received a Yahoo Auto Response:

***** THIS IS AN AUTOMATED VACATION RESPONSE *****

Thank you for contacting www.thetanstore.com. We will be closed Friday, July 4th - Tuesday July 8th in order to let our employees enjoy the holiday with their families. We apologize for any inconvenience.

There have been several backordered lotions INDUSTRY WIDE over the past month and a half. We apologize for these backorders; however, they are completely outside of our control.

****WE ARE TO BE RECEIVING SEVERAL SHIPMENTS OF BACKORDERED LOTIONS FROM SEVERAL VENDORS ON TUESDAY AFTERNOON. WE WILL BE FILLING AND SHIPPING 240+ ORDERS IN THE NEXT SEVERAL DAYS. YOU WLL RECEIVE CONFIRMATION YOUR ORDER SHIPPED.****

Most of the backorders are due to the manufacturers not producing enough product to meet the heavy demand during this busy tanning season. We will ship these lotions as soon as we receive them.
Thank you very much for your business and we will update tracking #s and answer emails as soon as we possibly can. Thank you.