"What are you doing?!!" was how I was greeted by a store employee when I picked up a snow globe, I was shopping for a Mothers Day gift.
I should have left the store right then and there but didn't, so after I inquired about a free engraving with purchase offer that was going on in another Things Remembered not to far away, they denied it and called the store to ask about it, in front of me of course and then accused me of lying about it. I didn't buy anything from them at that point, even though I thought I had found the perfect Mothers Day gift and was ready to buy.
Their attitude towards me from the Beginning was very upsetting, belittling, and borderline racist.
@Things Remembered Fashion Square Mall Orlando Florida. Two white, one blonde one brunette 40+older women. 04-29-11

-Shurie

Things Remembered has such beautiful gifts, (not exactly what I would call inexpensive after the engraving fee), but certainly awesome personalized gifts.

That being said, I went there like a fool for a last minutes brainstorm of a gift that I decided to buy for someone in need, when they opened on 12/24/10. The line was already out the door, with no staff members instructing which line they had decided to designate for ordering, or pick-up. (Thank God my physic abilities led me to the right line to place the order).

I ordered a simple keychain, which came to over $40.00 after the engraving. No biggie though, money well spent, or so I thought. I came back to that insane mall again to retrieve my keychain an hour & 1/2 later, and the line was out the door again, with no semblance of order.

When I finally received my long-awaited keychain, it was engraved incorrectly. THEY decided to use two different fonts, and the inscription on the back of the keychain was upside down. WTF? So, I asked them to correct the font issue, and to redo it so that the inscription on the back wasn't upside down. They rudely tell me to come back in another 30 minutes. I definitely DID NOT want to be in Roosevelt Field mall at that point, because it was jam-packed, but I was being held hostage by their ineptness.

I come back again 45 minutes later to retrieve it, and again the lines out the door, with NO ONE knowing where the f**k to wait on line, because the staff was too busy prancing around, laughing and joking. GREAT. I get my long-awaited keychain and THE FONTS ARE STILL WRONG. Now they tell me that I have to suck it up, because they aren't going to correct their mistake. Now I ask for a manager, and they tell me that she is "on a call with the district manager", and that I will have to wait. Great, Now, I've lost 3 hours of my day for this lousy keychain, and they are giggling as they watch me wait, and wait, and wait, for the almighty Wizard of Oz manager to appear.

Finally, Debby the manager(?) graces me with her appearance. Now it's 12 noon already, and she tells me that they will not redo their mistake, because they've done it twice wrong already. Again, WTF? So, even though I went there for a special gift for someone who is down & out, I'm willing to take the refund, and move on with my life. Now this hillbilly Debby gives me attitude with her green-ass teeth and Tammy Faye baker make-up, and refuses to give me her business card so that I can pursue it corporately.

After insisting upon her full name, she finally yells out to me in front of a full store, what is it that you want? It engraved again? I'm like yeah, that's what I've been asking for, something that I paid for, just done correctly. Big mystery there now huh?

So, back the little white trash hillbilly goes, giggling all the way through those green choppers of hers, and finally gives me what I originally ordered. Thank the lord...

The corporate office needs to replace this hillbilly, because there are way too many qualified people looking for a job, who actually care about the customers that come in, and who are accountable for their store's issues. Please, someone fire this manager Debby, and improve the quality of the experience that your customers deserve.

Amen...