Saw add for product in San Francisco Chronicle for Netbook 2010. Ordered it and it would not work when recieved. After many tries on the phone and on hold many times was told to punch #9, leave phone number and would be contacted. Nothing happened after many phone calls. Finally someone called. I told whomever I was speaking with I did not want another piece of garbage that I had been sent, I wanted my credit card credited for the full amount. Was told to ship the old unit back costing $10.00 shipping and then was told there would be a $40.00 restocking fee. Instead I was sent another of these pieces of garbage. Finally after many attempts was able to reach someone. Was told there was a seven day refund policy. Am still fighting with these people. Have contacted the Better Business Bureau and The Federal Trade Commision. Do not do business of anykind with these people.