I purchased the bed frame a few years ago as part of an entire bedroom set and started having problems immediately with the bed frame.

Unfortunately, when one goes to buy a bed frame, one normally does not look at the support underneath. The king size bed frame had no slats and it only has three very slim metal rods going across the bed frame and the middle support legs are narrow and prone to bend at the slightest movement of the bed.

To its credit, Thomasville did send out a repair man to my house, but incredulously the repair man said my floors were too smooth and that was the reason why my bed moved and the legs bend. He failed to see that the problem is structural and has nothing to do with my floors.

The bottom line is that I have no such problems with a different bed set from a different company but Thomasville refused to acknowledge that they had a product defect because its warranty would result in the customer receiving some compensation.

I am prepared to actually rebuild the supports in the middle myself with no help from Thomasville. But I just want to air this grievance against Thomasville and hope other consumers make sure they check the supports, especially with king size bed frames, otherwise their purchase will "sag" like mine.

I purchased the bed frame a few years ago as part of an entire bedroom set and started having problems immediately with the bed frame.

Unfortunately, when one goes to buy a bed frame, one normally does not look at the support underneath. The king size bed frame had no slats and it only has three very slim metal rods going across the bed frame and the middle support legs are narrow and prone to bend at the slightest movement of the bed.

To its credit, Thomasville did send out a repair man to my house, but incredulously the repair man said my floors were too smooth and that was the reason why my bed moved and the legs bend. He failed to see that the problem is structural and has nothing to do with my floors.

The bottom line is that I have no such problems with a different bed set from a different company but Thomasville refused to acknowledge that they had a product defect because its warranty would result in the customer receiving some compensation.

I am prepared to actually rebuild the supports in the middle myself with no help from Thomasville. But I just want to air this grievance against Thomasville and hope other consumers make sure they check the supports, especially with king size bed frames, otherwise their purchase will "sag" like mine.

HOLY COW!!!

IF YOU ARE OF ANY 'COLOR' (RACE), PLEASE DO NOT GO NEAR THIS LOCATION BECAUSE THOSE EMPLOYEES (FEMALES AND MALES) ARE JUST TOO RACIST AND PREJUDICE.

THESE 'PEOPLE' ARE BLUNT, OUTWARD AND EXTROVERTED WITH THEIR PREJUDICE! THEY HAVE NO SHAME, GUILT NOR CONSCIENCE ABOUT SHOWING IT ... I'M JUST LIKE 'I DON'T BELIEVE IT' ... IF I HAD NOT WITNESSED IT FOR MYSLEF, I WOULD NOT BELIEVE IT.

THEY ARE THIRSTY AND DESPERATE FOR A SALE BUT WOULD RATHER SHOW THEIR PREJUDICE BEFORE MAKING A SALE! PITIFUL, PITIFUL, PITIFUL.

I WENT IN THERE WITH A FRIEND (AFRICAN AMERICAN, BLACK WOMAN) EARLIER THIS YEAR, AND OMG, THEY WOULD NOT SPEAK TO HER, THEY WOULD NOT ACKNOWLEDGE HER, THEY ROLLED THEIR EYES AT HER, MY FRIEND GOT NO RESPECT FROM THESE IDIOTS.

BUT BEFORE WE LEFT, I PRETENDED TO GO TO THE RESTROOM BUT I WALKED BACK THERE AND TOLD THEM THAT THEY ARE A BUNCH OF SAD, HOPELESS IDIOTS.

EVEN IF YOU HIT THE LOTTERY AND CAN AFFORD TO SHOP THERE...DON'T WASTE YOUR MONEY WITH THEM!!

DO NOT BUY FROM THOMASVILLE!!! My mother wanted to buy a bedroom set from Thomasville so we went and picked out the Cinnamon Hill set. We were told it would take two weeks. The cost of the bed, night stand, and two dressers was $5400.00. Two months later the bedroom set arrived. I found out later after badgering the sales manager that they are no longer manufactured in America! That’s why it took so long. We charged it to my wife’s card which was because they have air miles. Good thing we did that instead of using my mothers, when the set was delivered three of the four pieces were defective, some had different finish, some were scraped and some showed some patchwork, we were very disgusted that we waited so long for this junk. I called the sales manager and told him that I wanted a refund, he said he could not give me all my money back due to the fact that hidden in a very long contract there was a provision calling for a 45% restocking fee!!! I explained that it was not due to me changing my mind but that it was due to inferior quality of the furniture. We argued back and forth and later I agreed to give him another shot but said I was not going to wait another 2 months for it to be shipped from china or South America or wherever they do business. He called me back the next day and said he was going to give me someone else’s shipment (that is probably what happened to mine) and that he would oversee and assured me that he would make it right and if not he would then refund my money if I was not satisfied. He also said that we could go to the warehouse in Edison, NJ to inspect it before delivery. We did and guess what, it was even worse than the first set!! It had scratches, different colored finishes, scratches and all these little holes in the wood that they just stained over instead of puttying, sanding and then staining. Not for nothing but I could do a better job of finishing a piece as I have on a few occasions. We decided to dispute the charges to our credit card by calling the credit company as soon as we rejected the first shipment, you must do so within the first 60 days. We rejected the second set and walked out. I waited another day after that and planned to go back to the store and threaten the manager with a lawsuit if he did not give me a refund. But that evening my wife called me at work and told me that the credit card company credited us with a refund and that they would go after Thomasville!! Thank you so much to the credit card company because I was getting so frigging mad that I was going to get a permit to picket their store!! Do not let anyone you care about do business with this company, I think they will be out of business in a few years, they are ruining their company trying to cut corners and outsource to unskilled cheap labor. If there is someone that you really hate or have a serious ax to grind with, then by all means recommend Thomasville to them!!

We purchased a mattress from Thomasville almost ten years ago. We also purchased a sofa-bed at the same time. We have 6 other Thomasville pieces (What is the definition of insanity? Doing the same thing over and over again and expecting different results)

The mattress developed sags within a couple of years. We called and complained. They sent out a "technician" whose "fix" was to put two pads under the mattress. So the resulting image when the bed was made had two big humps in the bed. Just awful. The pads exacerbated my acid reflux and I now have grade 3 esophagitis.

The mattress is even worse now. It should still be covered by the 10 year non-prorated warranty. Unfortunately, I cannot find a ten year old receipt. (I did find a card that the salesperson wrote us at the time wishing us well in our new house (where the mattress and furniture were shipped.) Thomasville should have been able to look up proof of purchase through the store (now closed) or the service call. They claim they cannot.

They wrote:

"Mr. Torres,
Thank you for contacting Thomasville Furniture. We apologize for any issues associated with your mattress purchase as your complete satisfaction is our ultimate objective.
Thomasville ’s Written Limited Warranty states in the first paragraph: Thomasville warrants to you, the original purchaser, that for the stated warranty term, Thomasville will repair or replace any piece of furniture which is defective in material or workmanship. The decision to repair or replace will be at the discretion of the manufacturer. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim.
I am sorry that we are unable to help you with your mattress unless we have the purchase receipt. I will keep you information on file under your case # 56701, if you should find the purchase receipt, we will see what we can do.
AJ Gallant
Consumer Service Dept"

A lovely form letter with very little compassion--although as you can see, my complete satisfaction is their ultimate objective.

Stay far away from this company. Even though we have over 7 pieces of their furniture, they showed absolutely no customer loyalty. Unbelievable! Especially since their "repair job" was such a joke.