Please be aware. Do not sign up for the cigar club. Very difficult to cancel or change once you are in. They do not follow thru with cancelling you account. I cancelled my account on the 2nd of November 2010 and recieved a charge on my debit card on the 6th of November 2010. Thompson Cigar said well "your order was already processed and was shipped". I still have not recieved the cigars and it is the 8th of November. I will be disputing the debit charges and will try and file a complaint thru consumers union.

First and foremost, I purchase just about everything via the internet these days. That being said, I can honestly say that my recent experience with Thompson Cigar is hands down the worst online retail purchase I have ever experienced. Their order processing is the slowest I have ever encountered. Their customer service is terrible, and their lack of motivation to go the extra mile for their customers is just plain sad. Do yourself a favor and avoid like the plaque!

I am a one and one time only customer of Thompson Cigar. I waited on hold for approximately 30 minutes to have my call answered by a person with a minimal command of the English language and a very short temper. I asked to order a sampler and was told that I had to order an upgraded version to get the cigars pictured for certain. I took my chances with the advertised special. I called Friday and was told my order would ship Monday. I called Monday and was told it shipped. According to the UPS tracking number it did not begin shipping until Wednesday. When I called to ask about this I was given a run-around with an explanation blaming UPS for not coming to the Warehouse often enough to pick up. Each and every time I called, even when it was to complain, I was pressured to buy more things including expensive humidors, accessories and club membership. This was by far the most annoying part. I went so far as to say "I just want to order this one product and get off the phone, is that okay?" And was told that if I just listened there would be better things to buy.

That's it for me. Hopefully my first order will show up, and I will be done with this company.

I said yes to a free sampler to which the phone solicitor told me he would add some free Padrons. When the package arrived I owed $121.00 and was a member of thier cigar club. I was never asked to join. I returned all the cigars for a refund the same day after talking to a Thompson supervisor. They then billed me nearly $18.00 for shipping & handling even though I never agreed to join the club in the first place. BEWARE they have a habit of dropping your call when they find out you want to return the product. I was dropped 3 times before I got a supervisor. They are crooked

I was put into a cigar "club" that automatically deducted from my checking acct an automatic order that I did not want or order.When I returned the shipment and cancelled my "club" membership I was transfered to a very difficult to understand, far eastern accented, woman who was reading from a script trying to win me back.After several frustrated attempts to speak with a supervisor, I was told I would have to pay for the return shipment and It would take 3-5 days to credit my acct.It's been 7 days now and several threatening phone calls have accomplished nothing.I am very angry that this was not handled professionally. Bottom line, I will tell every man I know NEVER order from thompson cigar.