hia there, i am a big, big, thorntons and chocolate lover, but today i am giving this company a miss, because i am a loyal customer and loyal customers shouldnt be treated as if they are of no concern, shall we say, to put it mildly.is thorntons in newport so arrogant, well practically as arrogant as the young man they employ and the sour faced manageress.well here is my gripe, i was in newport as per usual, went into thorntons and guess what, i had left my purse behind, ahha i thought sidling up to young man, you wouldnt mind if i paid you monday, since you know me well and that and since i always pay up, come to that if i hadnt payed for the one cuppa, i have brought a lot of trade there way and paid a fortune in there myself, to be on the fair side of things you see.but oh no, no, no, i could not have that much longed for coffee, no, i could not, even if i was the queen, how ridiculous, well listen up, for all you dammed care, i am telling friends and family to shop elsewhere for the usual chocolates and i am changing services to another brand of coffee, so go stuff yourselves, p.s.this is a true story and watch your loyalties and who you think your friends are, all thorntons care for is the money roll and grabbing the money as it rolls in.fair does, but my custom is going.and hundreds of pounds with it.what with family and friends.