On june 20th, 2010 I placed and order for 25 cartons of cigarettes for a total of $ 575.00. this
was a larger order than i usually place. I'm on a fixed income and can't afford to be ripped off
by anyone. I've dealt with these people for about 18 to 24 months and never had a problem. I sent them many e-mails reguarding not receiving my order but they have never replied to my
e-mails.

I was charged about $77 for cigarettes, I made my order on 6/22 I was sent an email telling me there was a high volume of orders and they were backed up. Then if I didn't hear anything by 7/2 to contact them again for a refund, 7/5 I contacted them again, and they told me they were under investigation and all their assets were frozen. I need my money back, this stuff isn't suppose to happen to customers. You don't just say, well too bad, you'll have to wait. Even if there is a investigation going on, the first order of business needs to be return all the funds you have taken from people around the country who have been supporting you for years like me!

I order cigarettes through this company. It said on their website it would take 2-6 days to send order out. It also said to order before June 21st, which I did. They took the money out of my checking account and didn't send my order. I have been in contact with them and first they say because of an overwhelming amount of orders they were delayed. Then they tell me they were unable to fill my order and would issue a credit but that the system they use for that was broken down. Now they are feeding this story: Unfortunately, the Assistant US Attorney William Houser (contact info. below) has launched an investigation of all smoke shops. Until this investigation is concluded all transactions through CheckCare have been restricted by Mr. Houser. However, at this time CheckCare nor Mr. Houser has given us a timeline as to when we can resume transaction. As soon as we are allowed to start making transactions again we will issue your refund, as well as send you an email with a copy of the credit transaction. I am on a fixed income and this is a huge amount of money to me! I need my money back and would like any help from ANYONE on how I can get it???

This is a Native American cigarette manufacturer/seller, and I've been a customer for a year or two. This situation is very disheartening not only due to my $ loss but because I was happy with them and their personal contact ... and I recommended them to friends.

I always order 20 cartons at a time and did so this time. When the order was received, I realized it was six (6) cartons short. Wrote immediately and then continually for each following business day. Though the company has always been extremely friendly with almost immediate response to correspondence, not one acknowledgment from them has been received.

They are completely ignoring this matter, and I'm out approximately $100 with no recourse. BEWARE!

They even state on their site that they know mistakes happen, but I guess this mistake isn't one they want to address.