Last week I contacted Thrift Urban for some work needed at my flat. But I then came across a bad review on their workmanship and mentioned it to Thrift Urban. When their answer arrived, I could not believe what I was reading. The person by the name of Tina Cooper said she could not say too much on the issue except that the client had been sued by them and therefore was writing nasty things about the company.

How can a person be so dumb and at the same time so arrogant. What did they expect – for the client to recommend them? Or do they believe clients call in builders to mess them around so that they can be sued!! And who was I? An extraterrestrial? What on earth did she aim to achieve with her comments? As a potential client, am I likely to engage a firm who sues their customers? No, thank you!

And so I wrote back:

“Builders already have a bad reputation. If added to that there is a complaint from a consumer, which you have been unable to resolve - that spells bad news... But when you then state that you are suing a consumer - that's it!!! I am a consumer too - and do not want to face the same predicament, irrespective of who is right or wrong! A charity suing a member of the public? Shame on you! You have shattered my faith in charities! If any doubts remained, I am now convinced I want nothing to do with your company!”

I am deeply indebted to the author of this review and to show my gratitude will back the review everywhere it is posted. It is high time companies remember that it is the consumer who keeps them in business and that it is their responsibility to ensure the consumer is satisfied with their services.