Went to the city of Scottsdale, AZ and decided to use Thrifty Car Rental to see the cities in Arizona. We choose Thrifty Car Rental because they "seemed" to be the most reasonable. The man that checked us in took all our information from our online Reservation Confirmation information. He reviewed what we wanted with our rental. Once he was done, he had us sign this small electronic tablet, reviewing again our choices we made with the rental. Remember, you're just off the plane, took a bus stuffed with people, and you're told to read this tiny tablet filled with a million sentences and you're expecting this man to post exactly what you're requesting. I didn't read every page that was explained to me, I took his word what he was saying was in the contract! Once our vacation was over, we returned the car early in the morning of our returning flight. We were told to go to the check-in area to confirm our bill and ask any questions. If not, all charges will be billed since we had to show our credit card when we checked in initially. Well, there was no one to be found that morning. We could no longer wait since our bus to the airport was ready to leave. When I saw the bill posted on my Mastercard I was quite surprised. Reviewing the charges, we were over charged $123.00 for mileage. We clearly told the man at the counter we wanted "unlimited" mileage, plus it was in our confirmation reservation. Now try and settle with Thrifty. Not a chance. You sigh it you pay for it. You try and call, they will not even let you speak to any manager. I put in a complaint with my credit card; Thrifty faxed over the signature. They are sneaky!! Now we know why they were cheaper over the phone. They make up for it in the over charges they stick unknowing consumers. Will NEVER use them again. Buyer Beware.

I purchased a car rental from Thrifty, in the Cabo San Lucas area, from an on-site representative at a resort I was staying at. My rental started on Thursday and was to be returned on Sunday of the same week, dropping it off at the airport. I purchased the rental at a good price and chose all insurance coverage available.

My credit card was pre-authorized for a little over $600 to be held until the car was returned. Seemed like a standard normal purchase- and then the nightmare began!

I checked out of the resort hotel on Friday and elected to stay at a hotel in downtown Cabo San Lucas for the remainder of my stay. Well, by Saturday afternoon all of my money was gone. Thrifty elected to increase my hold from $600 to $4, 159.34- NOT PESOS, BUT DOLLARS!!! Can you imagine this happening to you? For most people, holding over $4, 000 of your money would likely ruin your entire trip… you would be wiped out!!! Well, it is three days later and this money is still being held, and this is only one of two major problems still remaining unresolved.

WHY did Thrifty decide to hold over $4, 000 of my funds from me? Well, I went to the closest Thrifty office and they said they have been “trying to look for me.” First of all, I had NO voice mail OR e-mail from Thrifty, so I don’t know who they were contacting, but it sure wasn’t me. Secondly, I had NO reason at all to report to Thrifty on my whereabouts. I was scheduled to drop off my car on Sunday, at the airport. This was Saturday. So, again, what was this company thinking? Obviously, they thought I possibly stole their car. The nerve! Even after several times of directly asking WHY, no one at Thrifty gave me a direct answer on why my hold was increased.

To make matters even worse, I had somehow lost the car keys on Friday night, between my trip to local shopping and back to the hotel. It is very possible that the keys were locked in the car, but this issue also remains unresolved. When I went to the Thrifty office, first to scream about the additional money they decided to hold without ANY notice, warning, or warrant, I informed them about my lost key.

First, they wanted to get to the car “right away.” The Thrifty supervisor and an intimidating larger male co-worker drove me back to the hotel I was staying at, with a camera, took pictures of the car and then called the “manager.” At this point, I felt like a prisoner and not a customer. I did nothing, but was being investigated. I cannot describe the feelings I had about this situation and this alone will prevent me from ever dealing with this company for the remainder of my lifetime.

THE WORST IS YET TO COME: Finally, even though I purchased all of the insurance available, including insuring personal belongings, I was told that for loosing the keys I will be charged an additional $380.00. You heard me correctly. Not only am I being treated like a criminal, but NOW Thrifty is stealing from me! There is no way that is will cost Thrifty $380 to replace a lost key (and it may not even be lost, but simply locked in the car).

The supervisor told me that the insurance does not pay for “negligence.” Are you serious? Did she just call me negligent? Wow…. And, where in any fine print does it say that you should be responsible for anything after you spend the extra money to purchase all of the insurance. Isn’t that what insurance is for?

Again, I am back home and none of this has been resolved. Everything I have told you here is a fact. This is the 2nd time I have made the decision to use Thrifty in a Latin American country and it is the 2nd time that something “very shady” has occurred, where I end up feeling robbed rather than helped at a time of need.

I sent two e-mails to the CEO, the Senior Vice President of Operations in Latin America, and the VP of Global Sales and Marketing for the parent company of Thrifty Rental Car, who also owns Dollar Rental Car. No resolution from them; not even a reply back. I guess they care more about my $600 than how I was treated.

I encourage you to take this information into consideration when comparing Thrifty to other car rental companies. I can tell you, for me, I will always choose to pay the extra $10 per day, or to walk the extra few blocks, to work with a brand name that I can trust… not Thrifty Rental Car.

rented a car from thrifty at there heathrow site on-line for a 2 wk. period and after me & my daughter waited at the appointed place at heathrow airport no cortisy car arrived. we found our way by public transport to the shereton hotel as this was marked as their office. when we finally found their small counter behing the door of the hotel I gave the the attendant the required documents, drivers lience, credit card & retal contract in duplicate, and after a few min. he gave me back my gredit card saying it was no good because it had to be english. I asked him why someone arriving from australia 1.5 hrs. ago would have a english credit card and that they had already withdrawn $498 from this same card to pay the rental. he just replied it wasn't his problem so I asked if I could pay cash or something else as it was 8 .0 pm and we were still 100 mls. from our prepaid accommadation. he just shrugged his shoulders and said sorry, no car. I then asked him about a refund so I could rent a car from somewhere else where he told me it was up to head office and they were closed, After we grabbed our luggage and left a bus going back to thr airport pulled up in front of us. We paid the driver and as we were about to sit down the man from thrifty came out and asked for a copy of the agreement so he could refund our money. Buget retals hired us a car at 9 pm. at night with the same credit card and the service was teriffic. On arriving back home I found no such refund had been made so after 5 emails with no reply I contacted the car rental association and recieved a email from thrifty 4 days later, but only to point out there no refund terms and conditions. after more emails that they did not reply I have given it up as a bad experience but would not recomend them to my worst enemy. terrence watts.

Made reservations thru Travelocity for a 5 day rental car with Thrifty. Received a quote from Tracelocity for my full week rental. Arrived on time to get my car. When I turned in my vehicle a day early I was given a bill that was $85.00 over the quote. Numerous add on's to the bill such as a "tourist tax" and many others. I also had to "pre-pay" for a full tank of fuel. Something I have NEVER had to do in my life. I have always had to fill the vehicle up upon return. But here I was charged for a full tank regardless of the argument I had with the clerk - I told him I did NOT want the pre paid fuel option but he said it was "manditory". I contacted Travelocity and was told there was nothing I could do since I turned the vehicle in a day early. I told them it was only a $15.00 charge for an early return - where was the other $70.00?? No response from Thrifty with a similar complaint. DO NOT USE THRIFTY for your rental car needs. Yes they advertise the lowest price - but thats for base price - after all the "add on's" its anyone''s guess what the final bill will be. Crooks and scamers...

I purchased a car rental from Thrifty, in the Cabo San Lucas area, from an on-site representative at a resort I was staying at. My rental started on Thursday and was to be returned on Sunday of the same week, dropping it off at the airport. I purchased the rental at a good price and chose all insurance coverage available.

My credit card was pre-authorized for a little over $600 to be held until the car was returned. Seemed like a standard normal purchase- and then the nightmare began!

I checked out of the resort hotel on Friday and elected to stay at a hotel in downtown Cabo San Lucas for the remainder of my stay. Well, by Saturday afternoon all of my money was gone. Thrifty elected to increase my hold from $600 to $4, 159.34- NOT PESOS, BUT DOLLARS!!! Can you imagine this happening to you? For most people, holding over $4, 000 of your money would likely ruin your entire trip… you would be wiped out!!! Well, it is three days later and this money is still being held, and this is only one of two major problems still remaining unresolved.

WHY did Thrifty decide to hold over $4, 000 of my funds from me? Well, I went to the closest Thrifty office and they said they have been “trying to look for me.” First of all, I had NO voice mail OR e-mail from Thrifty, so I don’t know who they were contacting, but it sure wasn’t me. Secondly, I had NO reason at all to report to Thrifty on my whereabouts. I was scheduled to drop off my car on Sunday, at the airport. This was Saturday. So, again, what was this company thinking? Obviously, they thought I possibly stole their car. The nerve! Even after several times of directly asking WHY, no one at Thrifty gave me a direct answer on why my hold was increased.

To make matters even worse, I had somehow lost the car keys on Friday night, between my trip to local shopping and back to the hotel. It is very possible that the keys were locked in the car, but this issue also remains unresolved. When I went to the Thrifty office, first to scream about the additional money they decided to hold without ANY notice, warning, or warrant, I informed them about my lost key.

First, they wanted to get to the car “right away.” The Thrifty supervisor and an intimidating larger male co-worker drove me back to the hotel I was staying at, with a camera, took pictures of the car and then called the “manager.” At this point, I felt like a prisoner and not a customer. I did nothing, but was being investigated. I cannot describe the feelings I had about this situation and this alone will prevent me from ever dealing with this company for the remainder of my lifetime.

THE WORST IS YET TO COME: Finally, even though I purchased all of the insurance available, including insuring personal belongings, I was told that for loosing the keys I will be charged an additional $380.00. You heard me correctly. Not only am I being treated like a criminal, but NOW Thrifty is stealing from me! There is no way that is will cost Thrifty $380 to replace a lost key (and it may not even be lost, but simply locked in the car).

The supervisor told me that the insurance does not pay for “negligence.” Are you serious? Did she just call me negligent? Wow…. And, where in any fine print does it say that you should be responsible for anything after you spend the extra money to purchase all of the insurance. Isn’t that what insurance is for?

Again, I am back home and none of this has been resolved. Everything I have told you here is a fact. This is the 2nd time I have made the decision to use Thrifty in a Latin American country and it is the 2nd time that something “very shady” has occurred, where I end up feeling robbed rather than helped at a time of need.

I sent two e-mails to the CEO, the Senior Vice President of Operations in Latin America, and the VP of Global Sales and Marketing for the parent company of Thrifty Rental Car, who also owns Dollar Rental Car. No resolution from them; not even a reply back. I guess they care more about my $600 than how I was treated.

I encourage you to take this information into consideration when comparing Thrifty to other car rental companies. I can tell you, for me, I will always choose to pay the extra $10 per day, or to walk the extra few blocks, to work with a brand name that I can trust… not Thrifty Rental Car.