I had made a reservation online and a few days later received an email with a rate much less than the original rate. I showed this to the customer service person at the desk in Orlando and was told that he would talk to the manager. The rep then came back and told me the manager said no. I then asked for the manager and he came out. I then told him about the rate (he seemed that this was the first that he heard about it) and he said " I only push orders here". To top it off, the customer service rep told me, while I was reading the agreements, to" is there a problem, just sign it already". I want to read the agreements before signing them and I found this to be terribly rude. I then called 1-800-thrifty and told them what happened and was told that they can't do anything. I asked to speak to a manager and was hung up on. I called back and asked to speak to a manager again and after 30 min of waiting Miggy then told me sorry there is nothing that can be done. I asked to speak to her manager and was told to call 1-800 334-1705 which I did and Jennifer employee number 59499 just said there's nothing she can do. I then asked to talk to her supervisor and after holding for an additional ½ hour I was transferred back to Miggy 67583 told me “my best case scenario is after I have returned the rental, maybe someone in customer service might do something for me. That is the best Thrifty can do”. I then asked to talk to her manager and was told that her manager Eugne Domingo was not available. Duane Warner was the Manager "Mike" was the rep and Miggy was the customer service supervisor. No one was helpful and due to this experience, I will reconsider ever renting from Thrifty in the future and I will let as many people I know about my experience with your company.

i arrange to rent acar from thrifty from kuwait int airport it was the fisrst time and will be the last time .First iwaited for about 25m to get the car .They are out of date regaring using the net he could not get the booking number which i gave him also my last name which is awaist of time.when return the car i have to call them and wait for about 20m to pich up the car.third they need only cash credit card is Not accepted.or the system they are using is manual only cash.sorry i will Not use this copmpany again.

Dear sir:
My name is Augusto Freitas de Sousa and I am Portuguese citizen.
I traveled along with my wife on holiday to Australia in late May for about a month.
I have to make a complaint regarding a service provided by Sydney Thrifty.
Have every reason to believe they charged me more money in the rental car I made.
There will be some entity to whom I can complain?
I suppose I can assume that tourists will have the right to complain if they consider wrong.
Thanks for the help

[email protected]

Long story short- credit cards, electronics, and other items stolen from back of rental car in thrifty secure lot. Theif tried getting cash at two casinos. Police determined that security cameras in thrifty garage were not working...surprise! Almost a week later and no property or help in any way from thrifty. One fellow renter was even refused service by one agent for not allowing her to explain the insurance coverages. Thrifty has rude agents, hires theives and cares nothing about protecting anything except their own ass. If you rent here dont let anything out of your site!

My wife and I had a terrible experience at the Denver Airport Thrifty. We had booked a car through orbitz and it was to be about 120 for the couple days I needed it. I had the confirmation papers and even called before we left from Detroit to make sure they would have the car.

Well after our flight, we took the shuttle to the Thrifty and I showed them our paperwork. The guy behind the counter said Okay, and which insurance plan do you want? He gave us a middle-tier insurance program.

I then asked what the average cost of gas was in the city, to which he replied "about "$3.15" and we can guarantee your rate of only $2.99 a gallon if you purchase a full tank. - I thought about it and then declined. (I later found out that the average cost of gas there was $2.45)

I give him my card and he wants me to sign the disclaimer/contract.. I read it over and it says the cost is $350.00
I questioned him and he came up with some BS about insurance, taxes, fees. Really a bunch of bull. But we weren't left with much of an option. I asked about if they had cheaper cars I could rent. He said they do.

So I said okay, give me a sub compact and leave that insurance charge off. To which he replied, we cannot do that.
I said, why not? You just said you had smaller cars available. He responded that the computer has my name reserved with that first car we booked weeks earlier and it cannot be voided. I said, I never signed anything. He just said sorry, that is how the system works.
So I said, okay, my wife would like to rent that car then. To which he replied, "We are not taking walk-ins"

I ALMOST LOST IT. I immediately said, I need to speak to a supervisor. 5 minutes later he came back and said that he was in a meeting. I went over the whole situation again and he said we had to leave.

This pathetic rat of a human being had me pretty upset. So we walked out with no car... We walked into Advantage and I was expecting to run into the same thing. This was not the case. We received great help and were so happy with the service, I had the girl add insurance and a full tank of gas to the order so she would get commission. Even with gas and insurance, it was still 120 less than thrifty and the bogus rate.

Stay away from them.