To Whom It May Concern:

On March 4, 2007, I rented a car at the San Diego Airport Thrifty location. During the check-in process I noticed that the counter agent placed my license in a little black box. When I asked why, she said that a copy of my license was being made. I was not informed at any time beforehand that a copy of my license would be made and I am not aware of this process with any other rental car agencies. I was not told why or what the copy is used for, the agent deceptively, though politely, just changed topics. I think it would be nice if customers were informed when a copy was made of their license and why it was done. Also, why did it appear that it was not done for everyone that rented at the time. I appreciate your assistance in this matter.

Regards,
Kelvin R. Franklin