Avoid renting a car from Thrifty-Terstappen at the Frankfurt Airport in Germany!

They have a 'cushy' insurance scheme with VISA that cost me 17 Euros per day or a total of 459 Euros over and above the contract price settled through Expedia.ca last fall. Their agent at the airport refused to accept the Collision Loss Damage Waiver covered by my Citibank Platinum Master Card in spite of presenting a confirmation letter from Citibank. Yet, there was no hesitation in honouring that same Master Card for the total amount charged for the rental.

As expected, my written complaint fell on deaf ears. The CEO of Dollar Thrifty, the CEO of VISA, and the CEO of Expedia chose to hide behind pages of 'Fine Print'. Terstappen in Germany did not bother to respond and CitiMastercard hoped to retain my loyalty with a $100 credit. I am still short the equivalent of $550Cdn.

Have I experience COLLUSION - UNETHICAL BUSINESS PRACTICES - RIPP-OFF TACTICS - or worse OUTRIGHT FRAUD ??

Is it time to impose more REGULATIONS on the Industries implicated here ??