I ordered 12 month supply of Frontline Plus for Medium Dogs. Website did say they are out of Canada. To be fair, I DID receive the product, just not the exact product that was advertised. The issue is that it is the European product and not the product approved for sale in the US. I contacted the company that makes Frontline (Merial LTD) and they said that I had been sent "foreign label" product and should not use it on my pet. Merial was kind enough to stand behind it and provide me with info to send in my purchases and they are going to send me the US approved product instead for no charge. This is part of their ONE time satisfaction guarantee. Thriftyvet DID reply to my email questioning this switch of product and basically stated that it is all made in France and just repackaged for the US and it is the same. Merial confirmed that the product is indeed all made in France, but I don't understand why Merial would go to the trouble and expense to switch the product if all is the same. I would have appreciated it if Thiftyvet had explained this on their website - they did not. All the pictures of the products are of the US labels and not of the UK labels. I want to save money but not at the possible expense of harming my pet. Clearly I should have read this complaint site first and just not ordered from them in the first place. Now I know.

Order number 164490
customer number 241190

Lousy vendor, 16 days and waiting. No order. He won't even answer email. I put it in dispute at Paypal, and he won't respond to them.

Stay away from this guy, he's a total ripoff. There are a million negative posts on him on the internet.

Way to go Lloyd. Your the kind of guy who gives internet shopping a bad name.