This company is a complete scam/fraud. I paid for powerleveling a character on my account, and they never did anything except get my account frozen for a period of 24 hours, with a possible permanant ban. They do not cooperate, run you around in circles, as you can see from the chat log last night listed below. I have all chat logs from the past week, stayed online in the same chat box over 12 hours at a time, only to be disconnected when a 'manager' was suppose to address my situation. I filed a dispute with Papal, and have escelated it. I will also report them to www.ic3.gov as i encourage everyone else to do about this company. After being disconected, i immediately reconnected to be told a manager was not there...

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You are now chatting with 'Jessica'

Jessica: Hello.Welcome to Customer Support Center!.How may I help you?

Shadoze: im still waiting...you cut me off last time

Shadoze: PL2010010402122703412

Shadoze: where is your supervisor

Shadoze: i need my refund now

Jessica: i cut you ?

Jessica: never

Shadoze: indeed.

Jessica: manager is here in monday at 8am -10am

Shadoze: how many more hours to wait now?

Jessica: 8 hours

Shadoze: we wait then...

Jessica: okay,

Jessica: keep here online till then

Shadoze: will do

Jessica: k

Shadoze: why dont you just put your money in my account and then you can get your manager to pay you back..OK

Jessica: i have no money

Shadoze: yes you do...your working right now for it...just as i have.

Jessica: sorry

Shadoze: why hasnt anyone answered paypal?

Jessica: i am not sure

Shadoze: why dont you do it...now.

Jessica: i am not incharge of it

Shadoze: Are you personally going to tell your manager about this, and have it resolved, and refund my paypal account?

Jessica: sorry

Jessica: he is here in monday

Shadoze: again...will you personally tell him about my situation and tell him to refund my money?

Jessica: he is here in monday

Shadoze: again...will you personally tell him about my situation and tell him to refund my money?

Shadoze: it is a simple yes or no question.

Jessica: yes, i will tell him when he is here in monday

Jessica: got it ?

Shadoze: and will you tell him to address the issue with paypal and to refund my account?

Jessica: i will tell him when he is here in monday

Shadoze: will you give him a copy of this message for his records?

Jessica: yes

Shadoze: why does your company lie on the website about 100% safe leveling?

Shadoze: dont bother trying to change it now...i already have a screen shot of it.

Jessica: we are 100% safe

Shadoze: then explain to me why, after i gave you permission to level my character, my account was frozen and almost banned?

Jessica: sorry for the trouble

Shadoze: why did you use 'bottting' instead of live leveling then? was it just a small mistake made once?

Jessica: Our guys say that when they power leveling for you, some one kicked them off and the password was changed, they did not know what had happened after that and they are not sure about the reasons.

Shadoze: why did you use 'bottting' instead of live leveling then? was it just a small mistake made once?

Jessica: we do by hand

Shadoze: you deliver gold by hand...but use botting for leveling...correct?

Jessica: we do by person

Shadoze: if you do by person, why was my account frozen and almost banned?

Shadoze: was it because of botting? or using my character for gold delivery, or advertising?

Jessica: Our guys say that when they power leveling for you, some one kicked them off and the password was changed, they did not know what had happened after that and they are not sure about the reasons.

Shadoze: why did you use 'bottting' instead of live leveling then? was it just a small mistake made once? was it because of botting? or using my character for gold delivery, or advertising?

Jessica: no

Shadoze: yes

Shadoze: the correct answer is yes.

Shadoze: you FAIL

Jessica: you wanna yes, i sau

Jessica: i say yes if you wanna yes,

Jessica: i say no if you wanna no

Shadoze: what is the physical address of your business?

Jessica: Our company is in San Francisco, CA .You can get the specific address from the confirmation email you received from paypal after payment too . Also we have some customer service center in other countries all over the world.

Shadoze: then why are there no managers available now??

Jessica: he is busy, 10 companys, only here in monday

Shadoze: he better be busy refunding my money for services not rendered.

Jessica: en

Shadoze: what was that?

Shadoze: i misunderstood...

Jessica: yes

Jessica: okay

Shadoze: am i on the top of the list, the main account, the 'Great One' as you called me earlier to get this matter settled ASAP when your manager get there...and will a refund be made after he reviews my account?

Shadoze: please answer me.

Jessica: that is satirical

Jessica: he will resovle it for you when he is here then

Shadoze: again...am i on the top of the list, the main account, the 'Great One' as you called me earlier to get this matter settled ASAP when your manager get there...and will a refund be made after he reviews my account?

Jessica: he will resovle it for you when he is here then

Shadoze: am i the top account, the main account to be delt with when you inform him?

Jessica: yes, the only one

Shadoze: thats better.

Jessica: k

Shadoze: I am truely overjoyed now...and look forward to dealing with your manager. Will you be sure to tell him all about my incident, and demand him to settle this so I can be refunded, and you can go back to your jobs, and not have to deal with me anymore, as I have alot of time on my hands and can be here all day...all night..any day...any night...all the time.

Jessica: okay, i see

Shadoze: it is a yes or no question...its not hard.

Jessica: yes

Shadoze: thats better.

Shadoze: your learning...

Jessica: yes

Shadoze: where is 'Jack White'?

Jessica: i am not him, i dont know,

Jessica: he is only here in monday

Shadoze: you should...he 'claims' he is your manager...

Shadoze: false name though...

Jessica: yes

Your chat transcript will be sent to [email protected] at the end of your chat.

Your chat transcript will be sent to [email protected] at the end of your chat.

Shadoze: you do know, if I am not repaid Monday, all these chats i have copied are going to: http://www.ic3.gov/default.aspx and other entities, etc...

Jessica: okay

Shadoze: do you know what that address is?

Jessica: no

Shadoze: The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).

Jessica: okay

Shadoze: excellent!

Jessica: okay

Shadoze: ...

Jessica: yes

Shadoze: i am still waiting for my refund...i see noting from paypal yet.

Jessica: k

Shadoze: how many more hours now????

Shadoze: will you tell him to call me...call anytime, day or night.

Jessica: k

Shadoze: how many more hours until he comes in?

Jessica: 7 hours

Shadoze: getting closer...

Jessica: ..

Shadoze: it is 2am here...so, your telling me that he will definately contact me by 9am...is that correct?

Jessica: k

Shadoze: i wish to talk to him on the phone.

Jessica: we dont have phone number

Shadoze: yes you do.

Jessica: sir, can you come here later ?

Jessica: manager is not here now, so we can do nothing now, we are employees, we dont have any right

Shadoze: am i still the main priority, number one...

Shadoze: and this will be resolved tomorrow by the manager...correct?

Jessica: yes, so you dont need to talk with me here

Jessica: you can come here when he is here then

Jessica: there is no need to talk with me so long here

Shadoze: and you will convey this chat to him, as I will too, to be sure, and inform him to repay me?

Jessica: yes, i am very very sure

Jessica: can you come here later ?

Shadoze: i do have all of this saved on my computer, along with all other converations.

Jessica: i see

Shadoze: this is VERY important.

Shadoze: do you understand?

Jessica: yes

Jessica: yes, i do

Shadoze: http://www.ic3.gov/default.aspx

Jessica: okay

Shadoze: http://www.complaintsboard.com/complaints/thsalecom-c8054.html

Jessica: okay

Shadoze: guess who will put their chat logs into that area too if not repaid...

Jessica: i dont care

Shadoze: nice attitude.

Jessica: thanks

Shadoze: how is you manager going to react when he finds out how you and the other operators treat customers like that?

Jessica: i am not sure

Shadoze: i figured you would say, "I don't care"

Jessica: why did we talk here so long time ?

Shadoze: im waiting for my refund...remember?

Jessica: keep quiet here plz

Shadoze: then, deposit my money back into my paypal account...call your manager to get it done...'I don't care' how you get it done...

Shadoze: just get it done.

Jessica: Thank you for chatting with us.It seems your problem has been settled.We haven't heard from you in a while.If you do not respond in the next 5 minutes this chat window will be automatically closed -terminating our chat.Please feel free to contact us once again if there's anything we can do for you.Thanks for visiting!

Chat session has been terminated by the site operator.