We just acquired a cell phone for our 16 yr old and found on the first bill a charge for 9.99. We questioned it, and our child responded that it just showed up as being renewed and he didn't understand it. So we found the app on his phone and sent a cancel message. The next month we have another unauthorized charge for 9.99 from the same company. We called the number on our phone bill and the call cannot go through, we called the number on their web site and that call would not go through. So we have no way of contacting this company direct, but they do have the ability to directly bill our child's phone account to make unauthorized charges.

my thumbplay account has had 0 credits pretty much for the last month! WHY ??? I've been with Thumbplay about one year or more ! Never, ever had I had this proplem before! PLEASE...tell me what the heck is going on??? I have sent e-mails, asked for customer service, to no avil ! PLEASE, HELP!!!ME !!! I neeed MUSIC ! I would rather not change my music account, but if this keeps up, you give me no choice. If I don't get some answers and help very, very soon, I have no choice, but to join another music download website! Sincerly, Nan Messer [email protected]

These people chaged my cellphone account $9.99 without my permission after I tried to access their site to see what ringtones they had available.