Back before Christmas, I bought tickets for the NKOTBSB concert being held at the ACC in Toronto, Ontario on June 9th 2011. I spent $110 for each ticket, I bought two. The tickets that I purchased were supposed to be "rear view" but somehow that turned into OBSTRUCTED view.

When we got to our seats, we noticed right away that there was a black curtain and a bunch of wires in our way, blocking our view of the stage completely. We were not impressed, and neither were the other people in our section. Us, and about ten other people seated around us went to Customer Service to complain.

After missing the first 20 minutes of the concert the man that was supposed to help us told us that there was nothing he could do. Understandable, it was a sold out show, however, to make the situation worse his attitude was extremely rude. He made remarks that were very unprofessional and he basically gave us nothing but sarcasm. He down talked us as well, telling us that we should of spent more money and we wouldn't have this problem.

I am a Mother of maternity leave and my sister, who attended the concert with me, is a student in high school, neither one of us would of spent that much money on a ticket if it were explained that it would be an obstructed view. There is a difference between seeing a concert from the rear and not seeing it at all.

We are very upset and angry about the situation and we would like something done about it. I have pictures of our view as well.

The man we spoke to was an Event Personal at the Toronto Air Canada Centre by the name of Don. I asked him for his last name but he wouldn't tell me.
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Thank you,
Sarah