we have purchased 8 Greenday tickets for July 24 concert at CT. 4 out of 8 were already scanned. we have waited a month to know what went wrong, and to get a refund. no one contacted us once. here is the correspondence between me and the seller, a senior associate from the company. this includes my mail to the XL Center (the concert venue) to contact Ticketcity. Yes, WE have to do everything. not them, who are providing the failed service.

bottom line: they don't care, and we (the consumer) are the one who have to work to get the refund. they are not serious about their service.

great.
after all, we (the one who is paying for you for the service) have to arrange the correspondence between you and the XL Center. why bother to ask us her contact information at the first place? i am very disappointed with your level of service.
i have every intention to forward this whole correspondence to your company and a discussion board on the web so that people could know what kind of extra money they are spending for the level of the service we are getting from a company like yours.


On Aug 20, 2009, at 11:13 AM, wrote:

I will wait to see her response.

________________________

Senior Associate - Web/Corporate Sales
TicketCity
A Better Experience Lives Here!

@TicketCity.com, August 20, 2009 10:13 AM
To:
Subject: Re: green day ticket on July 24

you should, as i have written in my former email, deal with this issue
with seriousness. i do not see your "waiting till the proof comes up"
attitude a serious one.

1) you have not contacted the person who gave her name card on site
2) you have not contacted us till we contacted you and it is almost a
month since the concert.

i will wait till you show us your seriousness toward this issue.

On Aug 20, 2009, at 11:02 AM, wrote:

I have still not received my money back from my seller and they do not
have any information
showing there was any wrongdoing. We have this situation come up
quite
a bit and only about 10%
of the time is there actually any fault. I am just going from
experience. I still have your invoice
right here on my desk and have not forgotten. I have just been
waiting
for the proof.

________________________

Senior Associate - Web/Corporate Sales
TicketCity
A Better Experience Lives Here!

@TicketCity.com


Subject: Re: green day ticket on July 24

I did tell you that there were 4 tickets that were not valid. You have
the fax which include 4 invalid ticket print out we sent you.
So, you were making general comment, and did not contact this person
which we attached her name card to the fax. I don't see any
seriousness on your side to solve this matter. It was not until today
that you gave us the feedback, and it was because we called you, not
you calling us.
It has been almost a moth since the concert. What would you have done
if we didn't call you today?
It is a quite amount of money, and you and your company have to deal
with this issue seriously and with careful attention.


On Aug 20, 2009, at 10:47 AM, wrote:

I contacted ticketmaster. They have the actual scan report for each
barcode.

I was making a general statement. These people that work at the
arena's
have thousands of people
and hundreds of issues every night. In my past there has not been a
good result contacting those representatives.

I also did not have the details you had. Asking is she remembers 4
people whose tickets didn't scan would not
have worked.

________________________

Senior Associate - Web/Corporate Sales
TicketCity
A Better Experience Lives Here!
@TicketCity.com

Subject: Re: green day ticket on July 24


I thought you have already contacted this person and was told that
she
doesn't remember.
Or, have you even contacted this person??


On Aug 20, 2009, at 10:39 AM, wrote:

Her response will be enough for me.

________________________

Senior Associate - Web/Corporate Sales
TicketCity
A Better Experience Lives Here!
@TicketCity.com

-----Original Message-----

Sent: Thursday, August 20, 2009 9:38 AM
Subject: green day ticket on July 24

Dear

My name is and I work for who purchased 8
Green
Day tickets from TICKETCITY for the concert held at XL Center on
July
24th.

It turns out that 4 out of 8 tickets were already scanned by others,
and we learned that we have to buy 4 new tickets on site. During
this
confusion and irritated experience, you helped us
understand the situation and guided us to purchase new tickets so
that
all of the people there could have good time.

Now, we would like to have the refund from TICKETCITY for 4 tickets
which were no valid, and would like to have a good explanation to
it.
We have contacted them right after the concert, and at this date, we
have not received any money from them. They said that they have to
find out that our story is true and that tickets were truly invalid.

We are very upset and frustrated with the situation. Not only the
night was spoiled (it was, in fact, the very first concert for many
pre-teenagers with their parents), but also we are not even given a
good explanation or money back.

Can you please, if possible, inform the TICKETCITY that in fact,
there
were tickets invalid on the day of the concert.

I was with a tall blond English accent guy (he did most of the
talking
with you) with several adults and pre-teenage kids. You were kind
enough to guide us to buy new tickets.

Thank you so much for your attention in advance,