Ticketmaster and musictoday.com

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Category: Entertainment

Contact Information
Texas, United States

Ticketmaster and musictoday.com Reviews

bmacnep September 18, 2009
concert ticket overcharges
If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about $25 for a $9.99 CD. Musictoday.com then denies knowledge of the deal.


See emails below. How many fans are you ripping off in concert with Ticketmaster?

Dear Jay-Z Fan,

Thank you for adding "The Blueprint 3" to your ticket order. The album was released on CD on September 8, 2009 and MP3 on September 11, 2009.


If you would like to receive "The Blueprint 3" in an MP3 format please follow the instructions below.
Go to http://jayz-blueprint3.shop.musictoday.com/Cart.aspx?sku=YZDD26MP256
Enter the redemption code(s) listed below into the box provided on the screen
Add other merchandise to your order if desired (15% off t-shirts with this order)
Complete the purchase process by choosing "Proceed to Checkout"
Please do not use copy/paste the redemption code as it may result in an extra space once pasted


If you would like to receive a physical CD of "The Blueprint 3" please follow the instructions below.

Please note that if you choose to receive a physical CD you will be charged additional fees by Music Today for shipping/handling charges and applicable taxes on the shipping cost.
Go to http://jayz-blueprint3.shop.musictoday.com/Cart.aspx?sku=YZCD16
Enter the redemption code(s) listed below into the box provided on the screen
Add other merchandise to your order if desired (15% off t-shirts with this order)
Complete the purchase process by choosing "Proceed to Checkout"
Please do not use copy/paste the redemption code as it may result in an extra space once pasted

Your Redemption Code(s):
BPIIIBB2GRCBG

Please note:
Each code is valid for ONE time use. Once used the code will be deactivated.
For all CD orders, you order will ship within 2 business days after redeeming the album using the above instructions.
For all MP3 orders, the Blueprint 3 will be available for download beginning at Midnight on September 11, 2009 and will be available immediately for orders placed after this time.
Shipping times are determined by the shipping option chosen during the redemption process. You will choose your shipping option when you redeem your album using the above instructions.
Inquiries related to the ticket purchase only can be directed to http://www.ticketmaster.com/h/help.html
Inquiries related to your Blueprint 3 album purchase can be directed to [email protected]

[email protected]
24-43433
/


From: Musictoday
Sent: Friday, September 18, 2009 2:04 PM
To: [email protected]
Subject: The Official Jay-Z Website: The Blueprint 3 Store [Incident: 090918-000766]


Recently you requested assistance from our email support center. Below is a summary of your request and our response.


Subject
The Official Jay-Z Website: The Blueprint 3 Store

Discussion Thread
Response (Gina) 09/18/2009 04:04 PM
Hello,

Thank you for choosing Musictoday.

We are not ticketmaster.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Gina
Customer Service
www.musictoday.com
Toll Free (US): 877-MUSIC-77 (877-687-4277)
International: 001-434-244-7300
Customer 09/18/2009 03:13 PM
I entered my redemption code - BPIIIBB2GRCBG - from the ticketmaster website but it appears I was then charged twice for the purchase plus an additionally shipping and handling charge of over $7 that was not disclosed at the time of purchase from ticketmaster!.
Please let me know this will be corrected or I will have to stop payment. Thank you.

Robert McCarthy
708 McKelligon Dr
El Paso TX 79902
[email protected]
915-307-2025

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