I sent the following to Ticketmaster requesting a refund because I could not get what I paid for. I bought the tickets 3-4 months earlier online.

I called that night to request/demand a refund because I could not get the tickets printed even when they were sent to another e-mail address. Then I called to request another route, of course it was minutes from the start of the show which was a 25 minutes drive to the parking lot & another 15-20 minutes to the entrance gate/will call window. When we arrived to the window at 8:10 the window was closed & the concert was half over. I called to your office to request a refund. This was supposed to be a fun & relaxing night. However, it was extremely frustrating--whatever was encrypted & wouldn't change no matter what from the very beginning when I purchased these tickets. I have felt so frustrated & upset that it has taken me this long to be able to communicate with you. I have never had a problem before. I hope that I never have another problem like that again. I really feel burned from this experience re: Kenny Logins tickets.

I have purchased Dixie Chics Tickets for November a few months ago but wasn't able to print them. I will try soon.

I appreciate your attention to this matter. Jo