I bought 4 tickets to see this play at the International Fest. of Arts and Ideas in New Haven, CT. The flyer said tickets would be $15, $25, and $45. They said there was a band. It was a guy in black street clothes, NO SET, and a violin. The tickets were $50 a piece, and after trying to buy the tickets for FOUR HOURS, I gave up. The site kept rejecting our order, and saying that it wasn't going through. We had to go to the box office in person. Then I get home, and my account is overdrawn $491. I call my bank and they say that tickets.com charged me THREE TIMES for the tickets that we never got. They never gave us a confirmation number and kept rejecting our order. On top of all of this the bookkeeper at my work entered the wrong account number to my bank for my direct deposit and my pay didn't deposit. My online account had no record of these charges, I only know because I called my bank.

Then I call tickets. com, (I've right now been mostly on hold for 40 MINUTES...I just hung up by mistake. great)
who acted like this was totally normal. They 'held' my charge because I moved and have a new billing address. My bank has that on file, however despite that they charged me three times and gave me no tickets!!! I asked the guy- can' t you give me a coupon or something for my trouble? He said 'no ma'am I cannot". You cannot? If my company screwed a customer over like this I'd definitely find a way to give them 10% off or something.What kind of hack website does this? I'll tell you - NONE OF THEM DO- I shop online all the time. I worked at a website and my shady boss used to negligently pull this kind of thing. They'd charge someone for something expensive we didn't have in stock and then order the product from the company and make the customer wait for 3 months. I remember the computer charging a customer multiple times one time. We hooked that customer up because that is called customer service. It is all about reputation and obviously tickets.com has zero concept of this. I worked in a store and I know how the public can be. I'm not the kind of person who who complains about these kinds of things- but this is ridiculous. I've been on hold for another 15 minutes by the way- because this company is completely shady and inept. Yet they do nothing for me. Just as human beings they should have at least acknowledged their wrong, yet they act like it is totally no problem to take money out of my account for tickets I never received.

Tickets.com is the worst service I have ever used to book tickets. They automatically pick the seats for you then give you 5 minutes to rush through the screens typing a bunch of info to get the tickets. But they forget to tell you that the tickets are behind poles and you may not be able to have a full view of the game! But once your order is processed they send you a nice message saying: "Seat Behind Pole - Possibly Obstructed View".

So they knew it all along! You call their customer service only to hear that they do not refund tickets and that all seats in that section are behind poles or some other element that reduces your visibility. Oh well, warn us before you issue the tickets!

I hate tickets.com.