I had booked several tickets for my family via Tiger Airline Sydney to Avalon on 20/5/2011 and 27/5/2011 with various return dates. On both these dates we had pre-planned family functions and their attendance was important. Unfortunately, flight on both days were cancelled, my sisters whose flight was on 20/5/2011 received their cancellation advice while they were already at the airport and they were left in a situation to accept the next available flight to Talamarine the next day. They that arrived in Melbourne at around 3 pm. They then had to travel another 2:30 hrs to come to Geelong.
The following week the drama repeated when my cousins' flight that was scheduled for the 26th May was cancelled. This time the Airline had contacted them before they go to the airport. As such they cancelled their return flights. They were then advised that the refund will be deposited to the same credit card account that was used to purchase the tickets (my credit card) within 4-6 weeks. When I got this news, on 26th May I rang Tiger Airways to confirm the cancellation and refund situation- the operator then told me that the passengers have already cancelled their flights and have requested the refund which will be deposited to the credit card within 4 to 6 weeks.
As I have not yet received any refund, tonight 26/6/2011 I range Tiger Airways to inquire about the status of my refund. The lady after checking various details advised that the refund will be for one way only as the passengers had not cancelled their Melb to Syd flight therefore they forfeight the return fare. When I challenged the truth of this matter she then put me on hold and then said that they accept the full fare refund and it will be processed within 4 to 6 weeks. I said when I range more than 3 weeks ago (as I did not remember the exact date at the time) I was told that it takes 4-6 week and now after several weeks you again say 4-6 week why is that? She said that because before no one had requested this refund and you have requested it now. I said that the passengers and myself (cardholder) have requested it at the time that the flights was cancelled, she said but it is not in our records... If you want to complain just write to our websites.

This was the level of customer service I got. Tiger Airways is the most unprofessional, unreliable airline I have ever dealth with. My family and friends will never trust Tiger Airways and will never fly with them again.

I tried to sign up for stripe ID, but when I reach the form Recommended by, which is optional, I just skipped it, but after I click on Proceed to payment, it clears all the information that I filled in just because I left the "Recommended by" blank. So, I am complaining at the website.

Tiger Airways Flight Delay due to shortage of staff cost me time and money!

Please take this letter seriously as i will circulate it without any remorse. It is bad enough that Tiger Airways does not have an email address on their website. Reason being, too many duplicate emails from customers, easy isn’t it to avoid complaint letters? Best part is, when i called the call center for complaints and feedback, they can only provide me with a fax number. They have no email address to write into. How convenient?

I am Evie, i had booked a flight on Tiger Airways on the 18th of August 2010 from Kuala Lumpur to Singapore. The delay in Tiger Airways flight TR 2455 had caused me to miss my connecting flight to Dublin.

Booking reference number M2U9DI, flight number TR 2455 departing from Kuala Lumpur (according to itinerary) 16:40 on the 23rd of September 2010 and arriving in Singapore (according to itinerary) at 17:30. I had arrived at LCCT at 3.30pm to check-in, only to discover that the flight had been delayed to 5.35pm. I made a little noise at the counter because this was unacceptable. The flight was delayed for an hour. I had already planned for such delays, should they happen, which is why i had booked the flight to arrive 2 hours before my next connecting flight to Dublin, via Etihad.

I continued to check-in as i calculated arrival in Singapore would be around 6.20pm, i could still catch my flight with Etihad. Boarding time was at 5pm at LCCT, and ETA was 5.35pm. I waited and waited at gate T3 until 5.45pm. The staff did not announce any further delay, we customers had to inquire and only then they let us know that the aircraft had just left Singapore. Many customers made complained at the counter, but the response that we go from them was that they were not employees of Tiger Airways.

There was no representative of Tiger Airways present for us to make a complaint. Even the guy i spoke to at the call center named Arvin said he is not an employee of Tiger Airways.The aircraft finally arrived at 6.10pm. By the time we left it was 6.35pm and the pilot announced that the flight was delayed DUE TO SHORTAGE OF STAFF, AND THEY WERE WAITING FOR REPLACEMENT STAFF TO ARRIVE.

This is a huge management problem but for Tiger Airways and has nothing to do with me and it caused customers of flight TR2455 to miss other connecting flights, meetings and so forth. I cannot imagine, that such a well known budget airline, have problem in staffing. This is a huge inconvenience that innocent, paying customers have to bare. Like myself, i missed my connecting flight to Dublin as i reached Singapore at 7.35pm as appose to the rightful 5.30pm.

In total, the flight was delayed from 5.30pm, then 6.10pm and finally we left at 6.35pm which was MORE THAN 2 HOURS DELAY. I had paid SGD 1, 300 for my flight to Dublin. Travelling alone, i am now staying at a hotel in Singapore during the F1 weekend, having to bare total hotel costs of SGD 270, which was the cheapest available rate for a decent and simple hotel in a red district area. To rebook another flight, i have to pay SGD 530! Total of SGD 800 because Tiger Airways had Staffing Problems!!

Tiger Airways not only caused me a total of SGD 2, 100 but also time. I have to stay in Singapore for 2 days as the next flight to Dublin is on Saturday. The unnecessary time lost cannot be brought back. I am even unsure if there are available seats for the flight to Dublin on Saturday, when missing the flight was not my fault in the first place!

I had purchased this flight ticket to Dublin 40 days in advance to avoid high traveling cost. Thanks to the "tremendously efficient" service of Tiger Airways, i am not forced to bare most cost for something that was not my fault and for something that was out of my control. All i could do was wait and hope and pray, that the people at the counter we're giving us the right time. Even that was not true as they promised we would leave at 6.10pm after the 5.35pm timing didn't work out. If they would have told us earlier, that we would leave at 6.35pm, i could have looked for a different flight. It would be cheaper than paying for hotel in Singapore!!

I am now alone in a hotel room in Singapore, and i have to spend tomorrow night here as well.

I am extremely furious with Tiger Airways for the delay!! And for what reason? Shortage of staff?? Its amazing how they can even admit to such reasons for delay.

I demand that Tiger Airways compensate me for this extra cost that i have to incur due to their mismanagement. There was no faulty on my part whatsoever. I made sure i arrived at LCCT early to catch my flight.

I will never recommend Tiger Airways to anyone after today. The airlines might as well not exist, if it cannot be on time. A 30 minutes delay, is fine, a one hour delay is also still fine. But more than 2 hours delay due to shortage of staff is plain stupid and irresponsible!!

I am forced to bare the extra cost just because Tiger Airways had shortage of staff!! How is that my problem?? They seriously have no respect for people’s time and schedule!! Something needs to be done!! Tiger Airways needs to be closed down if this is the way they are going to operate!! Cheating people of their money!!

Tiger Airways is just the same as the robbers on the streets! But the robbers are better because you expect that from them! Tiger Airways takes your money, promises you one thing and cheats you out of it!

I have booked a flight in early October 2010 with Tiger Airways from Singapore to Kuala Lumpur and the flight was cancelled. The airline company only informed regarding the cancellation a few hours prior to the scheduled flight time and furthermore, the call centre was uncontactable for the whole day and I was not even rescheduled to a later flight. Upon enquiry at the airport, I was told that 'it is useless to call the call centre as they are always unavailable' (this was told to me by a ground staff) and the passengers are supposed to go ALL THE WAY to the airport to arrange another flight time. This is ridiculous! However, they offered a refund, so I gladly filled in the form. Little did I know that they have no intention to provide a refund as 3 months down the line, I still did not receive a single call or a refund for my flight. So I called the call centre once again and was told they would look into the matter and will take another 4-6 weeks to process this. What nonsense! It has been 3 months and the airline did not even attempt to do anything about this and I will have to wait as they will only JUST look into the matter now. So if I did not call, I probably would not get my refund? I called again one week later only to receive the same reply. I assume nothing has been done yet. One frustration after another; Tiger Airways has very bad customer service. I will never book another flight under this airline and will discourage everyone from doing so as well.

I should have heeded the warnings from fellow travellers Tiger airways have a 'do not care -not my problem' attitude. Computer glitch and boarding pass did not print - there is no-one to call and ask what is going on? Assistants at airport have strict instructions that zero discretion for waiving any fees - no matter what. Asked if flight was on time and assistant too scared to tell me that it was delayed 2hours and chose to lie instead -saying it was on time when I had clearly heard her tell previous customer of the delay. Agree with fellow travellers -this is a once in a lifetime experience -once bitten twice shy.