Tiger Airways notified me at short notice that my outward flight had been cancelled due to 'operational reasons' but would fly me out two days later which was no good to me as the conference I was attending would have over by then.
I cancelled the flight, and the return flight and was told I might have to wait up to 6 weeks for my full refund. The delay was due to ' refund department was very busy', I'm not surprised. 4 months later, I still have not received my refund. Disgusting service. Needless to say I will never fly Tiger in the future.

How hard is it for your aircraft to take off on time. It is understandable if it is just the one aircraft that is delayed by half hour or an hour, but to have every aircraft delayed and most of them cancelled without any support from the company is ridiculous. My partner is stuck at Melbourne airport waiting to board a flight back to canberra which was mean to leave at 5pmAEST. She has now been told 3 times that the plane is delayed. Her new boarding time is a 9PMAEST.

THIS IS UNACCEPTABLE. AND BOTH MY PARTNER AND I WILL BE INFORMING EVERYONE WE KNOW THAT THEY SHOULD NOT EVER BOOK FLIGHTS THROUGH THIS DODGY 4TH RATE CLASS AIRLINE.

I want to know what is happening to tiger when they think they can delay flights. What about all of us who have meetings to get to or have holidays booked or connecting flights both domestically and internationally. Tiger airways should either go out of business or be fined heavily since i am not the only person to voice my opinions. There is constant bad media about tiger on the tv and a quick search on the internet "Tiger airways complaints" came up with 21, 000 complaints. How can they get away with this ridiculous form of professionalism that they claim to have!!!

On the 19 Aug I booked a flight for a friend and I to Qld and we were to depart in January 2011. Total return fares for both of us incl baggage was $542.00 which was cheaper than Virgin or Jetstar.

Few days later went on to website and found that Tiger had cancelled booking. Rang call centre to find out what was happening.

Apparently as of Jan 2011 Tiger have discontinued flying to Brisbane any more from Adelaide. We will be getting a refund but not full amount we will only get $355 meaning my friend and I will be out of pocket. We were also total refund will take up to 6 weeks to be processed we are still waiting 8 weeks later and was told yesterday it could be another 8 weeks yet.

This is not good enough as now we have to turn around and book a flight with another airline without the finances from the refund and we both need to be in Qld in January and bookings are getting scarce for that time period with other airlines. Maybe we will get refund quicker if we go to media.

I refer to my booking J37TDB made with TIGERS:
8Sept 2010 SG-HK: 16:05hrs
12Sept 2010 HK-SG: 11:15hrs

Booking( details shown above) was made on 20th Aug 2010, approximately 03:20hrs, with a total fee of $S684.00. However upon confirmation (after making payment), flight details differ showing a return on 10Oct 2010, with the same fee, which is a travel period of more than 30 days. How is that possible?

Called TIGERS several times and after few attempts, it was confirmed on that this was due to an error on their part: system error. Despite waiving off the fee incurred for changes in dates (as their form of kind gestures), TIGERS on their part, insisted that we have to pay for the fare differences of S$280 for a return on 12Sept, which was my original return date, n actual fee amounted to the same as S$684.00. See attached for fax made to them, no compromisation was made on thier part.

Giving us only several hours, a decision has to be made and hence change was made to return on 12Sept 2010, and incurred a fee of S$280, summing a total of S$964.00 for 2 to HK. Having paid a fee of almost S$500 for a budget flight, we could have got a CATHAY flight, and even SIA on the similar dates. If so, why do we still deem TIGERS as our budget flight? On top of that, since it is an error on their part TIGERS, why do we consumers have to pay for such error? In the first place, if anyone knew this was the amount S$964, right from the start, who then would still pay even right from the start, for simply a budget? Also, after a change in return date of flight no seats were allocated, even having paid for both the return flights in the first place. Is this an obvious scam?

Please justify. We wanted only TIGERS to honour what they, the online system, promised to the consumers for what is reflected in the system, a flight of 8-12Sept 2010, for a total price of S$684.

Casting that aside, I, Cecilia Lee, also the traveller, has met an car accident and been hospitalized at CGH on 25th -28th Aug 2010. Doctor has certified that I am unfit for travelling due to seriousness of condition til further notice. Mr Zhuang Hong Rui, the other traveller, called to TIGERS once again on 1Sept 2010, and they had agreed verbally to a refund "so long as relevant doc incl. hospitalization, or doctor's certification are faxed to TIGERS", which are the exact words of TIGERS themselves. If necessary, please call me at 81803908 for a copy of doctor's certification.

Due to this accident, notice has been put up to sell the tickets, interested parties have came forth seeking interest, but have been rejected, due to the confirmation that TIGERS have given. Yet, TIGERS called today, 6Sept 2010, approximately 16:00 that no refund is made, which is passed down from the management. Coming from TIGERS, how true or justifiable are the words of TIGERS to the consumers?

Not only have they denied a refund, they have also demanded that we pay for the fare differences again!! If so, and having to pay more on top of whatever I have paid despite my accident and hospitalization, wouldn't the air tickets be even more costly? If I am unfit to travel, how am I to confirm a date to do so, and once again TIGERS are only giving me one day to contact my doctors and make arrangement on specific dates to travel? Is this the way TIGERS handle and rush consumers straight into a confirmation, and making them pay more so they could thereby profit from it? I had had friends, whose grandmother was in critical conditions(but she herself was not the traveller then), jetstar even gave a grace of 6months period to the travellers, at no cost, FREE OF CHARGE. Though I'm aware that it is a different airline, but I as the victim, having met a car accident, hospitalized and suffered serious injuries, and certified unfit to travel.. Who is going to be responsible should anything happen, TIGERS?

TIGERS itinerary are in adobe reader, booking ref: J37TDB and thereafter cant be attached. Doctor's certification are available only in hardcopy.


Regards,
Cecilia Lee
S8709199f
81803908
[email protected]

Tiger Airways cancelled my flight and as I couldnt make my connection I asked for a refund. I was told this would take up to 6 weeks. Six weeks has passed and despite my having called them 3 times and been promised a refund 3 times, I still have not got my money back. Dont trust these guys. They are cheap because they cheat.