On March, 1st 2010 me and my family booked a flight (Tiger Airways) booking code: KZPNDC from Singapore to Hong Kong (return ticket) with details as follow:
1. Departure on Sept 4 from SING at 16:05 and arrive in HK 19:45
2. Return on Sept 16 from HK at 11:30 and arrive in SING at 15:20
Based on the above schedule, I booked a same day connection flight from Jakarta to Singapore (Air Asia - attached).
On April 5th, 2010 the Tiger Airways staff (Miss Jenny as I remembered) informed via phone, that Tiger Airways has a new time flight and ask for my confirmation. My replay was "I have to check it first and will confirm later since I have a connection flight" and ask her weather she can send me an information via e-mail regarding the time flight, since I don't want to make unnecessary mistake.
Unfortunately The Tiger staff sent me a new confirmation which has been modified with the new time flight from HK to Sing (on Sept, 16th 2010 at dept 20:15 arrive at 23:59) WITHOUT MY CONFIRMATION / APPROVAL... With this new time we cannot make it for our connection flight since the connection flight schedule is at 21:40 more over we also have to spend 1 night in Singapore, not mentioning whether we can change our connection flight to the next day.
On the other hand, my father in law (Ho Aripin - 73 years old) also booked a flight with Tiger Airways with same destination and flight schedule (booking code: GZSDDI) and trough my surprise his schedule was not change. If we follow this new arrangement, meaning my father in law will flying alone to Jakarta without any companion!!...FYI the main reason for my trip is for accompanying him to have a medical check up...
Since then, I was desperately trying to contact Tiger Airways almost everyday using e-mail, phone call, fax but there are no response till now.
Hope Tiger airways to reschedule my flight to the initial schedule.
Since this is the first time for us using Tiger Airways service and very important, we believe Tiger Airways will deliver a good service to its customers in need.
Thank you for you kind attention and cooperation.
Best regards,
Handoyo (booking code: KZPNDC) for 4 persons
Ho Aripin(booking code :GZSDDI) for 1 person

Re: Book 2 tickets on same name and same flight, and I can’t avoid 1 of them

On Wednesday, 31 March 2010 on 12.00AM (Adelaide Time) I’ve tried to book a ticket for my self From Adelaide to Sydney for 6 April 2010, 16.40 o’clock, Flight Number TT8906, price AUD274. Since I don’t have Credit Card, I am asking my friend’s help in Adelaide to do the payment by using her Debit Card. However for unknown reason the screen was stopped, there is no further display, and I had been waiting for 3 hours there is no email confirmation coming on my email account.

With assumption that the transaction was not succeed (as I have been waiting for 3 hours), on the same date, Wednesday 31 March 2010 around 15.00PM, I asked another friend of mine in Jakarta, Indonesia to do online booking on same Tiger Airways flight I explained above (Adelaide to Sydney, for 6 April 2010, 16.40 o’clock, price AUD274) by using his Credit Card. Apparently the online booking that my friend in Indonesia made is succeed right away; Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D16GCF. I didn’t get the email confirmation by the time but as for me as long I got the booking reference it will be fine.

On the next day, Thursday, 1 April 2010, I received two different emails confirmation from Tiger Airways. Apparently the first booking on paragraph 1 is succeed (Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D15YAH), but the confirmation won’t coming immediately on the same date when I did the purchasing process (31 March 2010). In other way to say; because the error display on my 1st booking, I bought 2 tickets for my self for same flight.

On 2 April 2010 I sent fax to Tiger Airways on Fax: +61393353455 to propose to cancel one of my booking code D15YAH, but nothing works. I suspect they didn’t fill the paper in the machine. I called the costumer service on +61393353033 but they again refuse to listen my problem. I have sent same mail to these 3 email addresses: [email protected], [email protected], and [email protected]. I never got any reply. Today while I check in my flight from Adelaide to Sydney (Flight Number TT8906) I asked the same question to the Tiger checking in staff, as I guess, they admit they don’t know how to solve my problem, and there is nothing they can do regarding my double booking number. Practically they blamed me for made 2 payments, instead of to understand the Internet connection issue.

The last effort is sent the same letter to Tiger Airways in Singapore, again nothing works. I am quite surprise this Tiger Airline company does not even respond any mail/ email/ fax that I sent them and inform me whether my case is refundable or not. And more surprise me this kind airline still have licence to run the business.


Tiarma Fitriani Panjaitan
Email: [email protected]
Australia Mobile: +61435724484 - Indonesia Mobile: +628128390292

After lining up for well over 2 hours for a flight to Perth, getting on the plane and then we being all the passengers ordered off the plane. The reason for this was a curfew. Tiger could not for some reason administer it's booking procedures and get customers on board in time.

The flight captain stated we would get our money refunded, I have contacted Tiger 2 times, the first time it took over 26 minutes, the assurance I received it would take 2 to 3 weeks to get my money refunded. This never happened. Today I rang, over 35 minutes listening to their commercial broad cast. Again after explaining the whole scenario again I was told it would take 3 weeks for the refund.
This is a nasty way of doing business I think.

My learnt experience is if I were ever to fly Tiger Airway's again " is" to have back up plan and the funds available to get to my destination with a reputable airline company. Tiger was cheap but has turned out a nasty experience in my view.

I have also learned not to consider Tiger Airway's booking on the last flight of the night, I would need time to change carriers the next tiger Airlines make their next error.

I think flying with Tiger Airways in a once in a life time proposal, I won't be in a hurry to do it again.

W13ELX