I have just spent over 90 minutes over two days trying to get answers. I found your email through a consumers complaint website. So here goes. We placed an order on 3/7/2011 for many components. We received the majority of the shipment via Yellow freight approximately 3/15/2011. The main part, the server, was apparently back ordered. Now I notice that there was no packing list sent that explain what was actually in the shipment. Had there been more info I would not be having this problem now. The problem is that the software for the $900 server has not come! I have a server sitting here that is useless. I had installers come twice now (first time because we assumed that the server was in the original shipment. second when we got the server) to install and they can't do it. It seems that the software is separate and would come separately - something the order does not say. And since there wasn't a comprehensive packing list we had no idea the software was not in the box with the server. So the installers called on 4-8-2011 to get some answers - 3 hours later the only thing we got out of that call was "it was going to be here on Monday (4-11-2011)" Well that date came and went - no software, no server install... I called on 4-14-2011 and spoke with Otto and Mike only to be further frustrated. Otto told me that it shipped on 3-8-2011 and it was freight (Yellow)! I said its software why would you freight an envelope basically? I finally got him to send over a copy of the order status. I read it and see that the software shipped on 4-8--2011 (which made me think it was on the way - and was due here on the 11th) Wrong. Mike then tells me that the shipment is lost and will start an investigation. I am looking for a simple tracking number - I'm sure you've ordered on line and got an email almost immediately with a tracking number and anticipated arrival date! I do. I ordered shoes and know that they will be at my door when I get home tonight. So I called again today to find out a tracking number yet again! Am told the investigation just started yesterday and would take 8-10 DAYS to complete - are you serious? Make a call, send an email! I inquired as to where the shipment was lost - was it between the drop shipper and your warehouse (cause I was told yesterday that all orders go to your warehouse and then ship to customers) and yet today I was told that it could be direct or through your warehouse. Now we're talking over $1, 200.00 that is just "lost"! Dennis who I was talking with today, told me that I have to wait for the investigation to be done before any refund could be issued. I said I want the software NOW! I said so how can I get the software now and was told I could shop elsewhere! Love how Tiger Direct treats its customers!!! I spoke with a manager - Steve who told me after I asked - that I have an account rep! With a direct number - so all those minutes on hold could have been avoided! So Now I am going to call Rafael Monday to see what the "investigation" has found out! Seriously 8-10 days to just find a simple tracking number...
So I thought that you should know how a customer who spent several thousand dollars has been and is being treated.

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at [email protected].

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service
That is your letter I found on the Internet - I can only hope that you are a real person who really does want to make it right! I really hope to hear back from you if you exist.

Tiger Direct is not in compliance with CAN SPAM Act. The opt out link in their emails does not work. Calls to the company do nothing.
These people are creating enemies. For what? Why would anyone pissed off by spam then buy something from them? Or if one is not irate one would probably see these folks as incompetant at the least. Bad PR.

I bought this unit 5 months ago from TIGERDIRECT.COM for my son that comes and visits every other week end. It has maybe been used 10 to 15 hours. This is a complete rip off. TIGERDIRECT told me they don't handle or gaurentee this product and would have to contact [email protected] ...Your telling me that the xbox that was sold to me was refurbished to it's original new condition and that your company stands behind any work or I guess it doesn't. You should be reported as a scam company with absolutely zero credibility. I can not believe you have the gull to tell me your willing to recycle this. You should go to prison for fraud and miss representation. How could a xbox with so little hours be diagnosed with an outcome and reply "we don't believe anyrepairs we could do would hold up". It's obvious your company knew this when they sold it to me. Be careful what you buy from tigerdirect!
KCG-750666

OCZ 550W Fatal1ty Series Power Supply ($25 rebate)

I send everything that was require and it email me back with this ridiculous message:


Your Rebate was not approved for the following reason(s)
- Reseller is not eligible for this offer

wtf??? honestly wtf man??
- Reseller is not eligible for this offer?????????

then what is eligible??

We bought an internet security software with $70 mail in rebate. After filing a rebate on line and sending it in with all the papers and info they requested I happened to check if it was finally processed and maybe sent by now. To my surprise it said that something wasn't valid. Don't know when this kind of ripoff going to end but looks like this is the way they make the extra cash!!! Crooks.